Wincustomize Renewal

Saturday, April 24, 2010 by anarkys | Discussion: Stardock Support General

Hi,

 

I just renewed my Wincustomize sub last night after it lapsed a long time ago.  Does it take a couple days for the information to propagate down to wincustomize.com and upgrade my user level and give me access to my resources?

 

Ty

Rob

Philly0381
Reply #1 Saturday, April 24, 2010 12:34 PM

You should receive an email with the information required to register it in Impulse.  Open Impulse, My Software Tab and see if WBs shows an update available. 

Snowman
Reply #2 Saturday, April 24, 2010 12:51 PM

anarkys: There -may- be issues with renewals due to the site-changes going on at the moment. Hang tight till Monday, and if nothing has happend to your 'status' please get back to us, and we'll get support to look at it.

Philly.... what you been drinking?
WinC's got nothing to do with either Impulse nor WB

Philly0381
Reply #3 Saturday, April 24, 2010 12:58 PM

Snowman
anarkys: There -may- be issues with renewals due to the site-changes going on at the moment. Hang tight till Monday, and if nothing has happend to your 'status' please get back to us, and we'll get support to look at it.

Philly.... what you been drinking?
WinC's got nothing to do with either Impulse nor WB

I just got to break down and get those new glasses.   I'm very sorry for the bad information.  

DaveBax
Reply #4 Saturday, April 24, 2010 1:07 PM

That's your one mistake for the year and it's only April.

Philly0381
Reply #5 Saturday, April 24, 2010 1:10 PM

Dave, you are behind count by quite a few.

DaveBax
Reply #6 Saturday, April 24, 2010 1:55 PM

I can't keep track of all my own and you expect me keep track of your's? Maybe we should both just stop counting.

anarkys
Reply #7 Saturday, April 24, 2010 1:59 PM

Will do. Thanks for the help.

RedneckDude
Reply #8 Saturday, April 24, 2010 2:17 PM

Philly0381
You should receive an email with the information required to register it in Impulse.  Open Impulse, My Software Tab and see if WBs shows an update available. 

John, please send me some of whatever you're on. I need a break from reality...lol.

ZubaZ
Reply #9 Saturday, April 24, 2010 2:20 PM

Back *near topic . . make sure to log out and then back in.

anarkys
Reply #10 Monday, April 26, 2010 9:28 AM

Monday morning update.  Still no joy on access.  I cleared cookies. Logged out and back in and tried 2 different browsers.  No access to my resources and customize as of yet.  Do I need to open a ticket or do they peruse the forums to fix these as well when posted here.

Island Dog
Reply #11 Monday, April 26, 2010 9:34 AM

We are looking in to it at the moment.

anarkys
Reply #12 Monday, April 26, 2010 9:36 AM

Damn your fast this morning.  

Island Dog
Reply #13 Monday, April 26, 2010 9:43 AM

anarkys:

You should be all set now, sorry for the troubles.  You might have to log-off and log back in, but it should recognize your renewal now.

 

anarkys
Reply #14 Monday, April 26, 2010 9:45 AM

No trouble at all.  Thank you for the prompt reply and repair.

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