I bought and downloded objectdock (i feel scammed) it wont open up

help

Wednesday, June 10, 2009 by Robtastyness | Discussion: Beginners

i bought and downloaded objectdock, and whenever i try to open it, it says... "program has stopped working" even before it got to actually open up:/

so that's £12 down the drain unless someone can help me? id be very greatful.

48 Reply 13 Referrals
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MadDeez
Reply #1 Wednesday, June 10, 2009 9:39 PM

try uninstalling, rebooting, and reinstalling. that's worked for me with other apps.


Littleboy
Reply #2 Wednesday, June 10, 2009 9:42 PM

Hi!

You should contact support with your computer information so that they can try to work out the problem.

Just drop an email to [email protected] explaining your problem. Make sure to include as much information about your computer as possible (operating system, CPU, amount of memory, version of ObjectDock, etc.).

In any case, if they cannot make it work on your computer, you will most certainly be eligible for a refund, so your money is not lost


ZubaZ
Reply #3 Wednesday, June 10, 2009 9:42 PM

Are you installing through Impules?

Did you have the trial installed?  Did you uninstall that?

What OS?  What version of that OS?

Can you post the full error?  Or the entry from the Windows event log?


Robtastyness
Reply #4 Wednesday, June 10, 2009 9:44 PM

i did that twice! and cleared my registery files before reinstallig it again too! gahh:( it worked on my old computer..


Robtastyness
Reply #5 Wednesday, June 10, 2009 9:48 PM

no i didnt download froom impulse!

windows didnt give me a full report either. but i can give you my system specs...

 

 


Bichur
Reply #6 Wednesday, June 10, 2009 10:04 PM

unistall it, reboot, try installing it via Impulse


Robtastyness
Reply #7 Wednesday, June 10, 2009 10:19 PM

i just did this very second and the same windows message popped up:/

 

"this program has stopped working" etc

 

and i did cleear my registery files and all that shiz.

 

system...

windows vista home premium (service pack 2)

Processor Inter(R) Core(TM)2 Duo CPU T5750 @ 2.00 GHz 2.00GHz

Memory (RAM) 3GB

my system type is 32bit operating system

NVIDIA GeForce 9300M G


ShelbyGT_The_Car
Reply #8 Wednesday, June 10, 2009 10:25 PM

turn off the anti-spy program or uninstall it and reinstall OD.


Robtastyness
Reply #9 Wednesday, June 10, 2009 10:33 PM

thanks, shall ii also turn off my fire wall while installing it?

and when should it be safe to turn them back on?


Bichur
Reply #10 Wednesday, June 10, 2009 10:52 PM

once ODock is up and running, turn the other back on


Robtastyness
Reply #11 Wednesday, June 10, 2009 11:06 PM

FOR FUCK SAKE (excuse my language)

but i uninstalled it then rebooted my system

after, i searched for all files that were left over from objectdock and deleted them

i deleted the registry files from objectdock. then i rebooted my system again

once my computer started up i disabled all my firewalls and virus protectors

then i reinstalled objectdock from tthe impulse progrramme i downloaded

then i tried running objectdock after instalation and it still came up with the same fucking message:(

ffs i dont get why...


AnneMarie
Reply #12 Wednesday, June 10, 2009 11:14 PM

Like Littleboy said... Contact Stardock support.. THey are very Friendly and Helpful. Its the best place to go for help if these forums doesn't help.

It sounds like you might need to contact Stardock support. They will do their best to get your apps in Great Working order. GL

 

Anne


yrag
Reply #13 Wednesday, June 10, 2009 11:14 PM

Easy Pal... look in Adminstrative Tools/ Event Viewer/ Window Logs. Paste the error(s)


Robtastyness
Reply #14 Wednesday, June 10, 2009 11:17 PM

http://yfrog.com/5dfgtyhjklj

 

 

here's a screen shot off my problem...


yrag
Reply #15 Wednesday, June 10, 2009 11:23 PM

Great..... now go do what I told you to do.....


Robtastyness
Reply #16 Wednesday, June 10, 2009 11:23 PM

 

ObjectDock.exe
1.9.0.535
462e9092
PSDProtect.dll_unloaded
0.0.0.0
477bcdc1
c0000005
00c82690
9a4

01c9ea414abfbe75

 

Log Name:      Application
Source:        Application Error
Date:          11/06/2009 04:04:10
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Rob-PC
Description:
Faulting application ObjectDock.exe, version 1.9.0.535, time stamp 0x462e9092, faulting module PSDProtect.dll_unloaded, version 0.0.0.0, time stamp 0x477bcdc1, exception code 0xc0000005, fault offset 0x00c82690, process id 0x9a4, application start time 0x01c9ea414abfbe75.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-06-11T03:04:10.000Z" />
    <EventRecordID>47658</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Rob-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>ObjectDock.exe</Data>
    <Data>1.9.0.535</Data>
    <Data>462e9092</Data>
    <Data>PSDProtect.dll_unloaded</Data>
    <Data>0.0.0.0</Data>
    <Data>477bcdc1</Data>
    <Data>c0000005</Data>
    <Data>00c82690</Data>
    <Data>9a4</Data>
    <Data>01c9ea414abfbe75</Data>
  </EventData>
</Event>

Robtastyness
Reply #17 Wednesday, June 10, 2009 11:24 PM

i hope thatt was the rright thing i pasted

 

and i will try out the support too anne:) thanks


yrag
Reply #18 Wednesday, June 10, 2009 11:31 PM

Is this an Acer computer?


Robtastyness
Reply #19 Wednesday, June 10, 2009 11:36 PM

yeah it is, good guess


yrag
Reply #20 Wednesday, June 10, 2009 11:45 PM

http://miles.4.home.comcast.net/yrag/Acer.reg

Run it. Reboot.


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