WinCustomize, Accounts, and Downloading Issues

Monday, May 4, 2009 by Island Dog | Discussion: Stardock Support General

We have been getting a ton of e-mails about WinCustomize accounts, many regarding downloads, access levels, and user accounts.  I wanted to put together a quick article on some common troubleshooting tips and general info that will solve many issues without having to wait for support to get back to you.

  • New customers and downloading.  If you are a new customer, and have just purchased WindowBlinds, Object Desktop, etc. and are now looking to download skins from WinCustomize, you might run into an issue with getting an “access denied” error or a message telling you subscribe.  In most cases this is due to the site not recognizing your new user level (current customer).  Logging out of WinCustomize, clearing your browsers cache and cookies, and logging in again should fix that.  I’d also recommend using a tool like CCleaner.

Also note that being a current customer doesn’t entitle you to the same benefits as being a WinCustomize Subscriber.  You will still see ads, and you will not have access to premium WindowBlinds skins.

  • Account Activation.  Make sure your WinCustomize account is activated.  If you didn't receive an activation e-mail, request another at

  • Downloading issues.  If you are a WC subscriber and/or a current customer, clearing your cache and cookies will also usually help.  Also be sure to check any firewall, anti-virus, or anti-spyware settings that might be blocking WinCustomize downloads.
  • Need registration info?  Lost or forgot your registration information?  No problem.  Just go to to get a list of all your products and serial numbers
  • Want to update your info?  You can easily update your Stardock account information, including address, e-mail, password, newsletter preferences, and more at

I hope this will help some of you with any issues you might encounter, and if you still need support for WinCustomize then e-mail

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Reply #21 Friday, November 27, 2009 7:45 PM

This happened to me today but I was able to solve it by using the merge accounts feature.


Reply #22 Thursday, December 10, 2009 4:15 PM

To anyone else interested, merging accounts is a frequently asked about feature. This can be done here with ease:

Fun fact: this is a popular resolution for many who have used Paypal to purchase products.


Reply #23 Thursday, December 10, 2009 5:20 PM

when will the honorariums be synced??

Reply #24 Friday, December 10, 2010 11:19 PM

i have bought the subscription for 19.95 twice and when i follow the steps to load it i cant find it all in impulse. all i want to do is to be able to download new dream files please tell me what i have to do.

Reply #25 Saturday, December 11, 2010 7:47 AM

xemnas19 - What subscription did you buy?  Which Stardock product?


Did you purchase using PayPal?  You may need to transfer the registrations to your Impulse login email is you purchased using a different email.

You can do that here: -


If that doesn't work then email and start a trouble ticket.  Include the link to your post here.

Reply #26 Tuesday, December 14, 2010 1:33 AM

hankers do i now type in on impulse my email address as my login?


i bought a wincustomize sub for 19.95 and i followed all the steps but nothing happened


Island Dog
Reply #27 Tuesday, December 14, 2010 6:53 AM

There's no WC subscription under your xemnas19 account.  If you purchased from a different account, you will need to merge the accounts from the link he posted above.

WinCustomize Subscriptions do not show up in Impulse either.

Reply #28 Thursday, February 10, 2011 11:39 AM

Several months ago I purchased Dragon Age Origins: Ultimate Edition.  I have tried several times to download it - but have had no success.  It starts the download, gets to 0.8% and restarts.  When it gets to 0.8% the second time, it says 'Error: Download Verification checks failed.'  How can I fix this?



Reply #29 Tuesday, May 3, 2011 5:24 PM

Hi !

I tried to update my e-mail on, then "logon info" and the response is always the same :

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.

I purchased WB7 with my new address on Impulse and it worked perfectly.

But the old addy stills appears on my WC account and site, and I can't change it because of this error message. [e digicons]:'([/e]

any help ?

thx in advance.




Reply #30 Tuesday, May 3, 2011 6:22 PM

I had no trouble whatsoever, windoe. Have you cleared your browser cache and cleaned out your cookies? After doing that, try again. If you're still having a problem, I would recommend opening a ticket at

Reply #31 Tuesday, May 3, 2011 7:20 PM

All was already done...


It seems that my account can't be updated.

I noticed my user level was not changed either. Should be 'current customer', I guess.

Downloads are blocked, too.

Sent a new message to support, hoping all issues will soon be fixed... [e digicons]:'([/e]


Reply #32 Friday, November 25, 2011 1:32 PM

Yes, merging accounts worked for me! I had an account for years and decided to buy a subscription via paypal.

So when I logged in, there were no changes at all, couldn't download anything etc.

I did what milksama said and it worked, so thanks a lot!


Edit: I am talking about a wincustomize account with unlimited downloads. So if anyone has that same issue and you used paypal, do what Milksama said; merge your accounts.

Reply #33 Friday, November 25, 2011 11:58 PM

Why do i have still adverts when i'm logged in ?



Reply #34 Tuesday, May 5, 2015 5:31 PM

I recently purchased windowblinds with my debit card and after transaction it said it was being put on hold and sent to support or something, said i would receive an email about it and I never did, opened a support ticket and havent gotten a response in 3 days....what would this be about?

it also said after review it might charge my card at a later date....what in the heck is this all about? very confusing. 

Reply #35 Tuesday, May 5, 2015 7:06 PM

Occasionally orders can be flagged for fraud checks. This is for your protection and the company's.

Post the auto-generated ticket number you received when you emailed support.

In order to keep your position in the support queue you should not email support again until you hear directly from a support tech.

I will inform support of this post tomorrow morning when they return to work.

Sorry for any inconvenience.

Reply #36 Wednesday, May 6, 2015 8:09 AM

I registered with Stardock Windowblinds about 15 years ago but am unable to log in after moving to a different area using two different computers.  My Info hasn't changed any and I'd updated the email about 7 years ago.  When I try to log in, I get the pop up window to register and if I try to register, the message states that my username is already in use (yes, I's me).  My email also shows that it's already registered.  So, not sure why my info in the system is the same, yet unable to log on although the messages state I have a membership.  

Reply #37 Wednesday, May 6, 2015 10:02 AM

Greyfeathers - I've created a ticket for you and you should receive my reply shortly.

Reply #38 Friday, August 7, 2015 3:38 PM

I would like to change my email address/login for the Stardock Account.

I login to My Account, select the appropriate menu link and enter my new email address and submit it.  Then an activation email arrives at my new email address and I click the link in that email. The link takes me to a login page but I can not log in with my new email address, it only allows me to login with my old email address.  No changes seem to take place in my account and I am still logging in with my old email address.. 

I have sent a support request in previously and received no response what so ever.

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