hard drive drama

Sunday, February 15, 2009 by loukeeya | Discussion: Windows Vista

i have a windows vista ultimate 64bit pc and it crashed for no apparent reason - i am now unable to access the sata hard drive with all my vista set up and software. i had 2 re-load using a diff hard drive and now the old one shows as "unknown and unreadable" - can anyone help? have e mailed hitachi but no responses so far

 

thanx

First Previous Page 1 of 2 Next Last
DrJBHL
Reply #1 Sunday, February 15, 2009 8:33 PM

If you can boot and F10 to the Bios, and if Hitachi is like HP, there'll be a disk diagnostic you can run...will tell you if it's a hard disk failure.

You have recovery disks, right? and a backup of your hard disk?

There are tests (antiviral/trojan, etc.) you should run on your backups too, before putting them on any replacement disk.

P.S. Good luck!   And maybe you should be calling Hitachi tech support?

Ausvet
Reply #2 Sunday, February 15, 2009 8:37 PM

I use datadoctor from www.datadoctor.org, it gets info off drives that fail, it rebuilt all my files on a La Cie firewire HD that showed up as empty but was my backup. It cost about $50 a year ago but was much cheaper than a software restoration service I priced $300 minimum. For your disk you could get an enclosure for it to turn it into a USB disk then use datadoctor recovery.

If under warranty it would be replaced but you need your info off it too.

Did you check all the connections to it? Reseat them.

loukeeya
Reply #3 Monday, February 16, 2009 7:21 AM

hi dr

i have tried everything and double checked but the drive wont come up - if i put it internal the pc wont boot. when i put it as usb it says drive "unkown and unreadable" - to make matters worse i have 2 of these hitachi deskstar and both are doing the same thing. its really a pain coz i cannot access anything on either. i tried restoring with back up but its useless. maybe i should bash them both with a hammer  lol

loukeeya
Reply #4 Monday, February 16, 2009 7:22 AM

thanx ausvet - i will check it out and start praying (not paying hopefully) lol

loukeeya
Reply #5 Monday, February 16, 2009 7:30 AM

have just tried datadoctor and that cannot read it either tho it did list it

DrJBHL
Reply #6 Monday, February 16, 2009 8:10 AM

yrag would be the right guy for this. If he doesn't see your dilemma Louise, you may have to find a data recovery service.

A separate issue is the fact that two of these Hitachi Deskstars are doing (or not doing) this at the same time. That isn't a coincidence...rather, that's two too many for coincidence.

Does anyone else have access to these computers? Could they have picked up a "lethal infection" somehow?

loukeeya
Reply #7 Monday, February 16, 2009 11:08 AM

i dont use the hitachis at the same time - the first i changed coz it was unknown etc and now this other one doing the same thing, everything was fine then suddenly the vista boot up indicator just kept going and going and no access.

its driven me crazy, hitachi say run a diagnostic but as soon as i plug it in to pc the computer wont boot at all. it has all my artwork and stuff on it and i spent 11 hours the other day just 2 get the pc to start - using a maxtor. i have it as a usb drive but no luck - unknown/unreadable.

DrJBHL
Reply #8 Monday, February 16, 2009 11:31 AM

Sounds like something in common to both machines is the problem...did you have an electrical storm? Surges?

Doesn't Hitachi have TechSupport to try to help with your problem?

If not, and you have important/valuable stuff on the disks....send them to a data recovery service. Hitachi has got to try to help you....keep them on the phone until it's resolved one way or another.

loukeeya
Reply #9 Monday, February 16, 2009 11:37 AM

i have tried shuffling them from sata i thru sata 4 - no joy, the diagnostic wont run coz software not compatable - oh the joy of it.

hitachi

DrJBHL
Reply #10 Monday, February 16, 2009 12:17 PM

I'm gonna ask starkers to have a look at this thread...I hope he can help somehow...maybe try to email him or pm him, Louise.

yrag
Reply #11 Monday, February 16, 2009 12:51 PM

List your system specs.

starkers
Reply #12 Tuesday, February 17, 2009 6:14 AM

I'm gonna ask starkers to have a look at this thread...I hope he can help somehow...maybe try to email him or pm him, Louise.

I'm no expert and not at all sure why this has happened, but with a second Hitachi disc not reading, either, I'm wondering if it's a motherboard issue and the BIOS can no longer recognise them... meaning Windows can't either.  The reason I don't think it's the Hitachi HDD's themselves is because....

i spent 11 hours the other day just 2 get the pc to start - using a maxtor.

If the Maxtor is also presenting you with issues, then I tend to think it is a motherboard issue and the SATA /IDE connections... given the drives do appear (if not functional) when mounted as USB's.  However, I'm only guessing and yrag is definitely the man for the job, because even IF I am right I'm not sure as to how to fix it.

Best of luck with it, though... I hope you're up and running again soon.

mickeko
Reply #13 Wednesday, February 18, 2009 6:57 AM

I wouldn't trust a deskstar to host my recycle bin... As you've noticed, they are majorly unreliable. Most harddrives tend to start sounding funny, and cause minor issues before failing... Deskstars just die, they don't have the nickname deathstars for nothing.

Experience tells me you're out of luck when it comes to getting the data out of the drives yourself. Your case *may* be different though, it's hard to tell, as we don't have physical access to check your stuff.

Fuzzy Logic
Reply #14 Wednesday, February 18, 2009 2:21 PM

Interesting. I have two Hitachi 320Gb drives which have been running for 3 years, and a 500Gb Hitachi which has been running for two years.

Previously I used Maxtor and out of the last 6 drives, 5 failed within 18 months...

mickeko
Reply #15 Wednesday, February 18, 2009 5:39 PM

Obviously most drives work well for years, even those with a bad reputation. I've seen a HUGE lot of broken deskstars at work (a 600 computer company) where most computers worked fine (pretty much all the computers had deskstars, as hardware was standardized), there was a continuous stream of harddrive failures though, something like 5 each week or so... Drives that decided to just die at some point... We started switching the drives to western digital (which was seen as reliable drives at the time), and after a few months, we noted that drive failure rate went down do about 5 each month instead... That's why I don't trust deskstar.

There was still hundreds of deskstars running just fine when I left the company though.

Jafo
Reply #16 Wednesday, February 18, 2009 6:05 PM

we noted that drive failure rate went down do about 5 each month instead...

What on earth do you do with your computers?

Can't you afford footballs?...

Harddrives 'should' show less failures than that....you're far more likely to get DVD or floppy drive failures....they're the ones built-to-a-price-not-a-quality.

Only real 'failure' I had the pleasure of watching was due to a short from the PC speaker terminal to the chassis.....every time the thing posted it was the sound of a few thousand more sectors dying.....btw....that was back when a 1gig was BIG...

mickeko
Reply #17 Wednesday, February 18, 2009 6:47 PM


we noted that drive failure rate went down do about 5 each month instead...
What on earth do you do with your computers?

Well, there was still a huge lot of deskstars around to fail, I would think the company I worked for got down to the more normal failure rates after getting rid of even more or those evil ones. I didn't stay long enough to see a month go by without a single harddrive failure on any of the 600 computers that was up and running.

starkers
Reply #18 Wednesday, February 18, 2009 7:58 PM

Given a Maxtor would also not read correctly internally, I still think it's a mobo issue (and subsequently a Bois one also) rather than a faulty HDD.  Furthermore, hard drives generally give some warning that they're on the way out, and according to the OP, these didn't and just suddenly stopped working.

Mikeko, the company you worked for may just have gotten a bad batch, as can sometimes happen with any product and is just one of those things, but my sister and others I know have gotten several years good service from Hitachi HDD's

Now if you were talking Google drives, I'd be all over it with you and would seek donations so we could take out full-page ads in all the major newspapers.

BoXXi
Reply #19 Wednesday, February 18, 2009 8:27 PM

There is only ONE tool that will fix this....... it's called "Spinrite". Google it........ you won't be disappointed.

Good Luck!

mickeko
Reply #20 Thursday, February 19, 2009 2:40 AM

starkers

Mikeko, the company you worked for may just have gotten a bad batch, as can sometimes happen with any product and is just one of those things, but my sister and others I know have gotten several years good service from Hitachi HDD's
 

>LINK< - There....

Not just a bad batch in that case.

Please login to comment and/or vote for this skin.

Welcome Guest! Please take the time to register with us.
There are many great features available to you once you register, including:

  • Richer content, access to many features that are disabled for guests like commenting on the forums and downloading skins.
  • Access to a great community, with a massive database of many, many areas of interest.
  • Access to contests & subscription offers like exclusive emails.
  • It's simple, and FREE!



web-wc01