Having problems with Fences? Help us by submitting your diagnostics info
Available in v0.96 beta, updated 1/25/09
Sunday, January 25, 2009 by JMB1984 | Discussion: Fences
Having problems with explorer crashing? The Fences settings dialog crashing? Context menus not showing up properly? They're rare & far inbetween, but if this is you, please take the time to send in your diagnostics information.
In the latest build up on Impulse I've added some debug information catching / crash logging.
First: Update your copy of Fences to the v0.96 beta. Make sure you have "Show pre-release versions" checked in Impulse, and install it / reboot. From there, reproduce the problem you were having
Next: head to the Fences settings dialog. On the about page, there's now a button "Debug Info" ; give it a click. If you can't get the dialog open at all, go there directly by heading to "%appdata%\Stardock\Fences\TroubleshootingLog\". Email the file shown at that location ("fences_debug_info.txt"), along with a description of your problem and something along the lines of "Fences Debug Info" in the subject, to "fencesbeta" (at stardock).
Thanks, and happy testing!
Reply #42 Thursday, April 23, 2009 8:29 AM
@hselburn
So I'm not crazy!! ![]()
@stardock
So far it's been a month, and there's been no word on any update, or even acknowledgement of this fairly serious problem on XP SP3 (and from looking at the comments elsewhere it doesn't seem to be restricted to the two of us here). Have you any plans to address this or fixes in the pipeline?
Also from reading comments on download.com it appears that uninstallation doesn't work either. For the moment I can deal with it, but I have had a couple of occasions when I've lost work in progress (although so far, nothing terribly important) because of a severe explorer crash which forces a reboot. When it crashes like this absolutely nothing responds - not icons, not the taskbar, not ctrl-alt-delete to manually restart explorer, it's completely frozen.
Please, can you look into and address these concerns as it certainly as the potential for awesomeness, but at the moment is jsut too unreliable.
I am going to look into removing any programs that hook into explorer.exe, and see if that fixes anything. If it does, I'll post back.
Reply #43 Saturday, May 16, 2009 11:46 AM
I'm running Fences 0.96, and I have a bug, but it's not a "Crash" bug, just an annoyance. Yes, Explorer has crashed on me once or twice but so far rebooting has resolved most of the issues I've had, however, one annoyance has not gone away.
I have DreamXP installed and whenever I activate Fences it reverts to a black wallpaper with a faded edge on the bottom and right, and no matter how I apply or run DreamXP it will NOT change the wallpaper. I can change back to a static wallpaper, but Dreams simply vanish behind that default featureless black. Since it's not crashing do you guys still want the log submitted?
I'm running XP home with all the latests updates installed, WindowBlinds, DreamXP, and Fences. Do you need version numbers or anything else? What can I do to help you guys trouble shoot / isolate this bug?
Reply #45 Thursday, August 27, 2009 8:59 AM
I've dloaded n installed fences a week ago.WinXP pro sp2.I loved it.My only prob is that my cursors change while im in a window(not a fence window).It usually change into the cursor that can get a fence biger or smaller <-->(like this but vertical).Sometimes in firefox my cursor isnt responsive to links that a web page has.minimizing the firefox window n max it again might solve it.All the above are random(i mean i can get them right after boot or hours later) but frequent too.
Im sure its a fences prob cause uninstalling it fixed all this probs.I have it installed again now but its really annoying, espessialy when u cant navigate in a web site (no links react).
I really dont want to unistall it so any help will be much apreciated. Thank you!
Reply #46 Wednesday, September 9, 2009 8:27 AM
I have an odd problem with fences.
Whenever I lock my computer and come back, I will have three windows explorers sessions open to:
C:\Documents and Settings\All Users\Start Menu\Programs
If I disable fences, it doesn't happen, and then immediately comes back when I enable fences again.
By the way, fences is one of the best ideas I've seen in a while!
Tim
Reply #47 Tuesday, September 15, 2009 1:32 PM
eek! indeed, tim, we noticed this as well and were able to pin it down. we'll be releasing an update to fix this soon!
Reply #48 Thursday, September 17, 2009 11:01 AM
Hi
I have a similar problem to Tim in that when dragging a shortcut from the start menu using Ctrl+drag explorer pops up several windows with the same location as Tim's. This is only on the new version (as far as I can remember). Also trying to dismiss the use settings dialogue box on install still opens the settings box.
I too would like (having read the posts):-
i) ability to have different shape fences (only for the fun of it!)
ii) the ability to organise icons by name etc. inside each fence - a must when there are lots of icons to trawl through
iii) how about the ability to colour each fence individually to hilight its contents!!!
That's all I can think of for now. Keep up the good work.
Francis
Reply #49 Thursday, September 17, 2009 12:31 PM
I just started having a problem.
Fences will not allow me to add new items to an existing fence nor will it allow me to build a new fence and add items to it.
Same things happens on Vista or XP.
Anyone else see this?
Thanks
Arnold
Reply #50 Thursday, September 17, 2009 8:12 PM
Arnold - I think there might have been a problem with the last installer - could you try uninstalling/reinstalling?
Thanks
Reply #51 Thursday, September 17, 2009 8:43 PM
One machine has the new version the other was not updated.
Both machines worked fine and then a few days ago both developed the problems as described above.
Do you think it is an install issue.
Also, if I uninstall fences and then reinstall I assume I will lose all the fences that were set up. True?
Thanks
Arnold
Reply #52 Friday, September 18, 2009 1:37 AM
Hi Arnold,
Nope, you shouldn't lose your settings ; during the uninstall it asks whether or not to erase your settings, just say no. If you'd like to be safer, you can make a snapshot and then backup your folder at "%appdata%\Stardock\Fences" to back-up your snapshots. (put that into the run dialog)
Reply #53 Tuesday, September 22, 2009 9:20 AM
I have tried to update ver 0.98(not sure) to ver. 0.99 hundreds times, but it was unable to do it popping errors....
The error message says 'unable to copy ~~~ files from ~~~~ where a temporary folder of my local settings'.
So, I tried to install .NET framework 2.0 -> failed since 2.0 service pack and 3.0 and 3.5 are already installed on my computer.
Also, I tried to install IMPULSE -> but also fail with the same error message of Fences.
I unstalled Fences ver0.98 hopping it helps... but, NO!
So, now I cannot even reinstall Fences ver 0.98.
Hence... I cannot use it anymore...
Reply #54 Monday, September 28, 2009 11:30 PM
Someone mentioned this earlier but i am also experiencing it.
I have been using fences since the previous release. I upgraded to the latest version and the problem is still there.
I run dual monitors. I have monitor 1 on the left and monitor 2 on the right. My main screen is on the right (monitor 2). When i have fences disabled and download a file to the desktop it puts it on the left side of monitor 2 (as expected). With fences enabled it puts the file on the left side of monitor 1. It doesnt seem to know the windows "this is my main monitor" setting.
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Reply #41 Wednesday, April 8, 2009 1:14 AM
Arrange Icons By... name, size, type, modified ? I miss it.
Please make it available at least arrange by name in different fences....