Website and Impulse Connection Issues - December 24th

Wednesday, December 24, 2008 by Island Dog | Discussion: Stardock Support General

We are aware of some issues going on with some of the websites, and Impulse.  We are currently working on the problem, and hopefully should be resolved soon. 

Thanks for your patience and Happy Holidays.

 

Update (December 26th):

Downloads have been fixed, but as everything else is getting worked on there still might be intermidiate issues.  Please check this thread for updates.

 

Update (December 28th)

Personal sites on WinCustomize should be working, but uploads are still down at this time

 

First Previous Page 1 of 2 Next Last
Zargon
Reply #1 Wednesday, December 24, 2008 1:53 PM

The server hardware died today.  We are moving it to a new server (along with other functions).  The following will be down for a few hours:

1) Serial Generation

2) Serial activation

3) News

4) GC Metaverse

Thank you for your patience.

Philly0381
Reply #2 Wednesday, December 24, 2008 5:14 PM

Go figure, I guess you can't expect hardware to go down when there is someone around to monitor it.

Hope this doesn't screw up anyone's Holiday plans.

Hankers
Reply #3 Wednesday, December 24, 2008 6:11 PM

 

Tailsgirl
Reply #4 Wednesday, December 24, 2008 6:13 PM

That's why uploads fail at 100%, and go to a 404?   AND user sites

2of3
Reply #5 Wednesday, December 24, 2008 6:21 PM

Sorry that someone has to work today

 

Happy Holidays to all!

Frogboy
Reply #6 Wednesday, December 24, 2008 8:56 PM

The timing of this is...amazing.  

Tailsgirl
Reply #7 Wednesday, December 24, 2008 8:58 PM

Frogboy!! you're really real!!

 

I love your fish

Frogboy
Reply #8 Wednesday, December 24, 2008 9:04 PM

sydneysiders
Reply #9 Wednesday, December 24, 2008 9:27 PM

we'll all live.....just go home and enjoy Christmas with families......

Island Dog
Reply #10 Wednesday, December 24, 2008 9:29 PM

I think the servers got together and planned a revolution. 

Xiandi
Reply #11 Wednesday, December 24, 2008 9:36 PM

Is Impulse OK? I need to order my dads Christmas gift toinight.....

Tailsgirl
Reply #12 Wednesday, December 24, 2008 9:37 PM

It sucks that you have to work what a day to pack it in!

Island Dog
Reply #13 Wednesday, December 24, 2008 9:38 PM

The Stardock root database server had a hardware crash on Christmas eve. The DB admins are working on restoring it but some services will be affected including customer database updating, software updating and downloading and other services.  We do not currently have an ETA to solve due to limited personnel being available on Christmas eve / Christmas day but it should be rectified within the next 48 hours.

 

lgspence
Reply #14 Wednesday, December 24, 2008 10:24 PM

I purchased 2 My Colors Themes but unable to validate registration information.

PuterDudeJim
Reply #15 Wednesday, December 24, 2008 10:29 PM

Frogboy!! you're really real!!

I just wish I could figure out what that frog is hanging on to...lol.  

Tailsgirl
Reply #16 Wednesday, December 24, 2008 10:29 PM

Zargon0225

The server hardware died today.  We are moving it to a new server (along with other functions).  The following will be down for a few hours:

1) Serial Generation

2) Serial activation

 

See above

PuterDudeJim
Reply #17 Wednesday, December 24, 2008 10:32 PM

The timing of this is...amazing

 Yes, and you all should be at home with your families, enjoying the holiday. This stuff could wait a day or so.

messiah1
Reply #18 Wednesday, December 24, 2008 10:46 PM

The timing of this is...amazing.

Agree.  How crazy is that.  Does frogboy pay triple time for those poor soldiers that are working to get those servers back online?

Slump3317
Reply #19 Wednesday, December 24, 2008 10:47 PM

Good to hear actually, I thought something was wrong on my end when I couldn't validate a serial number....

WebGizmos
Reply #20 Wednesday, December 24, 2008 10:53 PM

The timing of this is...amazing.

Said one server to the other...

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