The server hardware died today. We are moving it to a new server (along with other functions). The following will be down for a few hours:
1) Serial Generation
2) Serial activation
3) News
4) GC Metaverse
Thank you for your patience.
ouch, server error???
Monday, December 22, 2008 by gmc2 | Discussion: Stardock Support General
Merry Christmas all:
Server Error in '/' Application.
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="Off"/>
</system.web>
</configuration>
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.
<!-- Web.Config Configuration File -->
<configuration>
<system.web>
<customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
</system.web>
</configuration>
Espio
Reply #4 Wednesday, December 24, 2008 3:01 PM
Reply #4 Wednesday, December 24, 2008 3:01 PM
So, I didnt realize that the servers were totally mucked up, and was trying to order World of Goo to play. Got the error screen, went back to the shopping cart, and tried a few minutes later, etc...
It finally went through, but no email or icon appeared afterwards (guessing due to the serial generation being down). Normally I wouldn't care and would just wait for the server elves to fix it, but I noticed that my card is showing four pending Stardock purchases now. Will you guys be making sure only one goes through for idiots like me that tried to resubmit after the error, or will I need to contact support on Monday?
Zoomba
Reply #5 Wednesday, December 24, 2008 3:12 PM
Reply #5 Wednesday, December 24, 2008 3:12 PM
To make sure that purchase/charging errors are cleared up, email [email protected] with your order details so they can be sorted out quickly.
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Reply #1 Monday, December 22, 2008 8:02 AM
Thanks, looking into it.