help with new Vista machine

Tuesday, November 11, 2008 by warreni | Discussion: Stardock Support General

I just got a new computer w/ Vista 64-bit installed and I'm trying to put my Stardock stuff on the new machine, but I keep getting activation errors after apps download. Any thoughts?

 

19 Reply 7 Referrals
vStyler
Reply #1 Tuesday, November 11, 2008 6:31 PM

I had exactly same issues earlier today, turned out, was server probs, try again in a bit I'd say


AzDude
Reply #2 Tuesday, November 11, 2008 6:43 PM
i just re-loaded windows yesterday and impluse and loaded everything (stardock)stuff back and now none of my stuff will Activate either - using vista home-32bit - help please - sent e-mail to support they said there was a problem at your end and should be OK now ......it's not! - can you activate my OD Utimate at your end ? ... azdude

warreni
Reply #3 Tuesday, November 11, 2008 11:07 PM

I don't know if this helps, but this is typical of the errors that I'm getting:

 

 

Application start: 2008-11-12 4.4.30

Downloading test internet data...

Download: success

Test internet data - success

Mode 1, short info

Submitting activation request...

Download: failed HttpSendRequest

Result parsing error (1)

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting [email protected].

 

Application start: 2008-11-12 4.5.24

Downloading test internet data...

Download: success

Test internet data - success

Mode 1, short info

Submitting activation request...

Download: success

Activation result: 0

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting [email protected].

 

 


AzDude
Reply #4 Wednesday, November 12, 2008 3:38 AM
Using silent activation with null serial mode. Application start: 2008-11-11 23.12.0 Silent mode Mode 2 Submitting activation request... Download: success Activation result: 0 Error activating the product Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting [email protected]. Using silent activation with null serial mode. Application start: 2008-11-12 8.35.12 Silent mode Mode 2 Submitting activation request... Using silent activation with null serial mode. Application start: 2008-11-12 8.35.30 Silent mode Mode 2 Submitting activation request... Download: failed HttpSendRequest Result parsing error (1) Error activating the product Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting [email protected]. Download: success Activation result: 0 Error activating the product Please check the serial number that you have entered and ensure that it is associated with the email you used. Try

vStyler
Reply #5 Wednesday, November 12, 2008 7:50 AM

Download: failed HttpSendRequest

Result parsing error (1)

Error activating the product

was the same server error I was getting, hopefully you got it resolved this morning.. mine just suddenly.. worked.. after they fiddled with servers.


warreni
Reply #6 Wednesday, November 12, 2008 8:29 AM

vStyler
reply 5

Download: failed HttpSendRequest

Result parsing error (1)

Error activating the product
was the same server error I was getting, hopefully you got it resolved this morning.. mine just suddenly.. worked.. after they fiddled with servers.

Hope so. I won't be able to check again until I get home this evening, but it still wasn't working around 5 AM local time when I left.


Lantec
Reply #7 Wednesday, November 12, 2008 8:53 AM

make sure Windows Defender is disabled while you install


warreni
Reply #8 Wednesday, November 12, 2008 8:55 AM

Hey Lantec,

Okay, I'll try that.

What is Windows Defender doing anyway? It's been giving me messages about needing to update, but when I tell it to update, it doesn't seem to do anything. Do I actually need this if I'm running Norton IS?

 

Thanks,

 

Brian

 


Lantec
Reply #9 Wednesday, November 12, 2008 9:05 AM

I was having similar issues when I first setup Vista.

If you're using Norton make sure it's disabled too. Windows Defender should be updated if it's asking to. It's supposed to block malicious scripts and spyware from the internet. I make a habit of turning off Windows firewall & Windows Defender when I install from Impulse, especially Windowblinds.


AzDude
Reply #10 Wednesday, November 12, 2008 10:08 AM
i'm getting really upset , i uninstalled all the programs and disabeled all the defenses - virus windows defender all - and re-loaded impulse and stardock central and still nothing will activate from either program - who can help me with my problem ? azdude ... can stradock activate my stuff for me at their end ?

warreni
Reply #11 Wednesday, November 12, 2008 7:35 PM

Well, I tried with IS and Defender disabled, and I can install some parts of ODNT, but TweakVista, DeskScapes, and WindowBlinds still won't activate.

 


ZubaZ
Reply #12 Wednesday, November 12, 2008 8:10 PM

Last I heard (which is a few hours ago) there were still intermittent issues with activations.  Not every user and not every app so it's hard to nail down. 

 

Having done my share of tech support give me a problem that stays broke any day!


mdamaged
Reply #13 Wednesday, November 12, 2008 10:27 PM

I just upgraded my computer to Vista 64 and I can't activate anything, same errors as you guys, tried eveything listed in this thread.


starkers
Reply #14 Thursday, November 13, 2008 12:52 AM

I'm trying to activate WB, TweakVista, IconPackager and etc on a clean install of Vista Home Premiun x64 and keep getting errors... has been that way for 16 hours or so now.  I diabled Defender and my AV but still no go... same error log as above.

 

Hopefully it will be fixed soon.


starkers
Reply #15 Thursday, November 13, 2008 9:44 AM

Update: the activation issue seems to have been resolved, but now I am getting a 'maximum activations reached' message instead, possibly because of several recent attempts.  If someone at Stardock reads this and could remedy this situation I would be eternally grateful... I miss my toys, so much.


AzDude
Reply #16 Thursday, November 13, 2008 11:04 AM
problem not fixed , just different now .. like Starkers said , instead of error message now it says for me too ( maximum activations reached ) .. and won't except ......... hope you find the fix soon , thank you ..

mdamaged
Reply #17 Thursday, November 13, 2008 6:18 PM

So far so good, seems the problem is fixed for me, thank you to whomever fixed it.


AzDude
Reply #18 Thursday, November 13, 2008 9:45 PM
im still getting ( maximum activations reached )

warreni
Reply #19 Friday, November 14, 2008 8:52 AM

I'm good. I got home last night and had to do battle with my wireless router to get my internet connection restored (grr!), but after that I had no problems downloading and activating my Stardock apps.

 


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