Problem with SoundPackager
Thursday, February 21, 2008 by Matches_Malone | Discussion: Customization Software
I hated to create another post concerning the same issue. I was just merely going to reply to it but it has since been deleted or I could not find it. Anyhoo, I'm a having a serious issue with the soundpackager program. The program stops working upon loading I tried to Run As Administrator and didn't work. I emailed Stardock Support and here is the answer:
BTW Can someone break this down to me, I tried to figure this out and couldn't. (
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Could you give us some more information about your system? Press and hold the Windows key, press R and type the following into the Run dialog:
dxdiag :I did that
Once everything loads, please click the "Save all information" button and attach the output file in a return email. :I did that too
Do you get any error messages of any kind? No
The percent symbols you're seeing are windows command-line variables (to access common paths that may be unique to each system, for example, the path C:\users\gothamenterprisesheadquarters). Just put that entire path into Start->Start Search and you should be able to bring up the folder. :What percent symbols? I did not see any.
Please first do the following:
-Remove all soundpacks in %allusersprofile%\Application Data\stardock\SoundPackager :There is no soundpack folders
-Delete %userprofile%\Application Data\Stardock\SoundPackager :Only user profile I see is my user profile [Delete that?]
-Go to the C:\Program Files\Stardock\Object Desktop\SoundPackager\Skin directory and rename
SoundPackagerSkin.dll file. : I did see a folder within Soundpackager called Skin, I renamed it nothing happened same problem.
Try launching SoundPackager again. Does it load? Yeah it loaded and then stopped again
Note: Use 'Alt+Space, c' to close out of it if it loads. It closed out before I had a chance to do it.
Help please! (
Reply #2 Thursday, February 21, 2008 6:32 PM
Reply #3 Thursday, February 21, 2008 6:57 PM
They are at each end of the word alluserprofile. The example given was not very good.
open Windows Explorer > you should have a box labeled "Address" (if not click View>Toolbars>Address Bar) > type in the box the following: %allusersprofile%\Application Data\stardock\SoundPackager > then hit enter > you should see the tree below show the Soundpacker folder and the left side any files in it
note that on my machine (XP) the soundpacks are in MyDocuments/Stardock
yes
SoundPackagerSkin.dll file. : I did see a folder within Soundpackager called Skin, I renamed it nothing happened same problem.
read more carefully....rename the FILE (not the folder) SoundPackagerSkin.dll to something else say..... sps.old
When you've done it all, send a NEW email with the dxdiag.txt file attached and the results to the address the support email came from.
Hope this helps
Reply #4 Saturday, February 23, 2008 1:06 PM
Reply #5 Saturday, February 23, 2008 1:17 PM
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Reply #1 Thursday, February 21, 2008 6:19 PM
Take a look at https://www.stardock.helpserve.com