error downloading the selected library

Tuesday, February 19, 2008 by WandaJo | Discussion: Stardock Support General

I posted this in New Users yesterday and another "Citizen" was having the same problem that just started yesterday.  It did not get resolved in that forum.  I'm not familiar with the escalation process, so thought I would try this forum.   In WinCustomize browser, I am getting "There was an error downloading the selected library - please try again"/  I have rebooted and re-installed WCB and now I can't get to any of the libraries through WCB.  I am running XP-SP2 and made no changes to my machine the last few days.  Yes, I can use regular IE and download, but am unable to search and use the install/apply functions.  I would appreciate some advice on the next step I should take.  Thanks,

 

21 Reply 7 Referrals
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ZubaZ
Reply #1 Tuesday, February 19, 2008 4:57 PM
A few things . .
One, a link to the other post might help people get up-to-speed. 
Two, these are community supported forums that the tech-support and developers sometimes pop in to.
And three, there is always official support available by emailing [email protected] or going to https://www.stardock.helpserve.com/

So . .what library initially caused the issue?  What sin in the library?
What version of WCB?
Did downloading and applying work in the past?

Hankers
Reply #2 Tuesday, February 19, 2008 5:14 PM
The "Skins and Themes" error in SDC and WC Browser is being worked on. This has been reported earlier today to support. Thank you for your patience. 

PS
What sin in the library?
there are no sins in the library.  

WandaJo
Reply #3 Tuesday, February 19, 2008 5:22 PM
Yipes! Thank you very much. I thought it was just me. And one other Q? When I did the re-install of WCB I also got WC Tray which I never had before. (Where did that come from?) So when I ran WCB and hit the News/Web Browser tab, it would come up and ask me to install WC Tray. I did that, closed everything down, ran WC Tray and from that WCB and still when I hit the news/WB on the left, I get "Install WC Tray?" And I have to go through backdoors on "My Account" to even get to the forums now. Just let me know in this post when you think the download problem is fixed and maybe all the rest of it will work too. Thanks ever so much - I know after an upgrade is a busy time.....

ZubaZ
Reply #4 Tuesday, February 19, 2008 5:41 PM
What sin in the library?there are no sins in the library.
I don't know . . .I've seen some horrendous wallpapers in my time.    

WandaJo
Reply #5 Wednesday, February 20, 2008 5:06 PM
Is someone still working this issue or do I need to open a trouble ticket?

ZubaZ
Reply #6 Wednesday, February 20, 2008 5:12 PM
It's being worked on.  You're good.

RedDragonfps
Reply #7 Wednesday, February 20, 2008 6:39 PM
Same problem here. good to know im not the only one and it's being worked on.

karmat
Reply #8 Wednesday, February 20, 2008 6:42 PM
Glad to hear it's not just me...

zakai1369
Reply #9 Wednesday, February 20, 2008 9:40 PM
ah heres the other thread

WandaJo
Reply #10 Thursday, February 21, 2008 9:58 AM
Hey - It's Working!!! Yeah!!! Thanks so much!

WandaJo
Reply #11 Thursday, February 21, 2008 10:07 AM
Oops - spoke to soon. The lights are on but no one is home. I can see all the libraries but cannot download. But you probably know that....

ZubaZ
Reply #12 Thursday, February 21, 2008 10:42 AM
Oops - spoke to soon. The lights are on but no one is home. I can see all the libraries but cannot download. But you probably know that....
Ditto.

But Progress!!!   

ZubaZ
Reply #13 Thursday, February 21, 2008 2:54 PM
From the filedownload.log (C:\Program Files\Stardock\SDCentral\WCBrowser)

HTTP: ---------------------
HTTP: File: C:\Program Files\Stardock\SDCentral\Download\Tool.CurXPTheme
HTTP: Url: https://www.wincustomize.com/download.asp?p=sb&LibID=25&skinid=2362&file=Tool.CurXPTheme&source=1
HTTP: Getting file information
HTTP: Connecting to 38.99.229.8
HTTP: Connected to: 38.99.229.8
HTTP: Error: -14 The Url is invalid

WandaJo
Reply #14 Thursday, February 21, 2008 11:02 PM
From the filedownload.log (C:\Program Files\Stardock\SDCentral\WCBrowser)


I feel like I'm on another planet here. I don't have a log in that folder. I HAD a filedownload.log in C:\Program Files\Stardock\WinCustomize\SkinBrowser\data but it hasn't been written to since 2/17. In that same folder I have a new download file that chronicles my current failures. I think I have all my updates. Why is my file structure different? EDIT Never Mind - you're using SD Central - Sorry....

ZubaZ
Reply #15 Thursday, February 21, 2008 11:26 PM
EDIT Never Mind - you're using SD Central - Sorry....


same engine. . . different route.

DorkCoffeez
Reply #16 Friday, February 22, 2008 12:15 AM
The server was reset to correct this problem however the download issue still remains. I will update the web team in the morning for you.

ZubaZ
Reply #17 Friday, February 22, 2008 8:17 AM
Thanks Seabass

zakai1369
Reply #18 Friday, February 22, 2008 9:51 AM
Nice to see it downloading fine this morning.   

ZubaZ
Reply #19 Friday, February 22, 2008 10:07 AM
SDC is working fine here too.


WandaJo
Reply #20 Friday, February 22, 2008 10:31 AM
Yip-eee! Let the fun begin! Thanks for all you hard work!

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