Can't download any files off wincustomize
Friday, October 26, 2007 by Xeno326 | Discussion: WinCustomize Talk
Not able to download any files. I login, click the download link and with IE7 it says it cannot download the file because the server is unavailable or cannot be found.
I tried with Mozilla and Opera and they just download a 1.50KB file from a 4 or 5MB file. What's the deal with this?
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Zoomba
Reply #2 Friday, October 26, 2007 7:52 AM
Reply #2 Friday, October 26, 2007 7:52 AM
When you click to start the download, do you get an option to at least save the file?
If you do, do you know what server it is pulling from? You'll see the server name probably in the title bar of the save dialog. It'll be something like skins3.wincustomize.com.
Ninamia
Reply #3 Friday, October 26, 2007 7:56 AM
Reply #3 Friday, October 26, 2007 7:56 AM
yes, it is skins4.wincustomize.com. and it wants me to verify myself. but how and why the hell since yesterday?
and today, nothing happens, it downloads absolutely normal, but the files are still 1,50 KB and empty...
and today, nothing happens, it downloads absolutely normal, but the files are still 1,50 KB and empty...
Zoomba
Reply #4 Friday, October 26, 2007 9:16 AM
Reply #4 Friday, October 26, 2007 9:16 AM
Which files are you specifically having problems with?
Ninamia
Reply #5 Friday, October 26, 2007 9:19 AM
Reply #5 Friday, October 26, 2007 9:19 AM
to be honest: all files.
whatever i want to download, nothing works. all files are the same size, 1,50 KB (zip files, sidebar gadgets...)
whatever i want to download, nothing works. all files are the same size, 1,50 KB (zip files, sidebar gadgets...)
Zoomba
Reply #6 Friday, October 26, 2007 9:50 AM
Reply #6 Friday, October 26, 2007 9:50 AM
Give me a few specific links to test out. We think we know where the issue is, but I just want to confirm it.
Ninamia
Reply #7 Friday, October 26, 2007 10:28 AM
Reply #7 Friday, October 26, 2007 10:28 AM
well, i don´t know what you did, but all works fine now - no more problems!! i just tried downloading again and everything is ok....
thank you very much for your help, i appreciate this a lot!!!!
thank you very much for your help, i appreciate this a lot!!!!
madisonb
Reply #8 Friday, October 26, 2007 10:37 AM
Reply #8 Friday, October 26, 2007 10:37 AM
Still doesn't work for me...
skins4.wincustomize.com....doesn't ask me to verify, just says site not available, try later...
skins4.wincustomize.com....doesn't ask me to verify, just says site not available, try later...
ZubaZ
Reply #9 Friday, October 26, 2007 10:41 AM
Reply #9 Friday, October 26, 2007 10:41 AM
Leave a link of the skin you are trying to download please.
madisonb
Reply #10 Friday, October 26, 2007 10:53 AM
Reply #10 Friday, October 26, 2007 10:53 AM
https://www.wincustomize.com/skins.aspx?skinid=6271&libid=1
madisonb
Reply #11 Friday, October 26, 2007 10:57 AM
Reply #11 Friday, October 26, 2007 10:57 AM
Must be just this theme, I'm able to download other blinds now, couldn't do it earlier....couldn't download anything last night....
Xeno326
Reply #14 Friday, October 26, 2007 3:32 PM
Reply #14 Friday, October 26, 2007 3:32 PM
https://www.wincustomize.com/skins.aspx?skinid=6271&libid=1
skins4.wincustomize.com
is another server that I cannot download from.
skins4.wincustomize.com
is another server that I cannot download from.
Zoomba
Reply #15 Friday, October 26, 2007 4:00 PM
Reply #15 Friday, October 26, 2007 4:00 PM
The problem is being worked on now. I made an announcement on the front page and I'll be updating that as progress is made.
Leah Underwood
Reply #16 Saturday, October 27, 2007 5:51 PM
Reply #16 Saturday, October 27, 2007 5:51 PM
The problem is being worked on???? are you working on the problem of one purchasing/renewing their object desktop and only can dl 500mb???? You don't even have a contact email address, so what! is everyone suppose to come to the forum???? I HAVE BEEN IN CONTACT WITH MIKE H. AT STARDOCK.....DON'T SEEM TO UNDERSTAND THE PROBLEM.....the problem is I CANNOT DL PAST 500MB. WHY? WHY? I PURCHASED OBJECT DESKTOP AUGUST 2007....2007...2007. PER YOU GUY AND I QUOTE:
Level 4: Current Stardock customer. These are users who have either purchased Object Desktop Network or some other Stardock product (Stardock is WinCustomize's sponser) within the last 2 years. These users get all the benefits of a registered user plus:
Unlimited File Downloads. Say good-bye to file limitations! No more annoying messages preventing you from getting your download to work.
So why is there a capped or limitation to my dl's????? I am putting this here because you have nowhere else to put it. If by chance it sounds as if I am pissed is because I AM/
Level 4: Current Stardock customer. These are users who have either purchased Object Desktop Network or some other Stardock product (Stardock is WinCustomize's sponser) within the last 2 years. These users get all the benefits of a registered user plus:
Unlimited File Downloads. Say good-bye to file limitations! No more annoying messages preventing you from getting your download to work.
So why is there a capped or limitation to my dl's????? I am putting this here because you have nowhere else to put it. If by chance it sounds as if I am pissed is because I AM/
ZubaZ
Reply #17 Saturday, October 27, 2007 6:01 PM
Reply #17 Saturday, October 27, 2007 6:01 PM
Deep breaths.
Stardock has great support. It sounds like you may have been caught up in a seperate problem. They'll take care of it. Mike's a great guy and goes above and beyond for the clients here. It'll be OK.
Log out and log back in. Maybe you have cookie issues. Clear them and your cache between logging back on.
Stardock has great support. It sounds like you may have been caught up in a seperate problem. They'll take care of it. Mike's a great guy and goes above and beyond for the clients here. It'll be OK.
Log out and log back in. Maybe you have cookie issues. Clear them and your cache between logging back on.
ZubaZ
Reply #18 Saturday, October 27, 2007 6:05 PM
Reply #18 Saturday, October 27, 2007 6:05 PM
Hmmm . . looking at your profile it shows you as a past customer.
Maybe you need to associate your stardock account with your WinCustomize account:https://www.wincustomize.com/crossref.aspx
Maybe you need to associate your stardock account with your WinCustomize account:https://www.wincustomize.com/crossref.aspx
ZubaZ
Reply #19 Saturday, October 27, 2007 6:12 PM
Reply #19 Saturday, October 27, 2007 6:12 PM
As an aside Leah, there is still an issue with the servers and even once you fix this problem you may experience failed downloads.
Leah Underwood
Reply #20 Saturday, October 27, 2007 6:26 PM
Reply #20 Saturday, October 27, 2007 6:26 PM
Thanks I think I found it....calming down now.
Well how do i associate my acct
Well how do i associate my acct
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Reply #1 Friday, October 26, 2007 6:54 AM
i have an identical problem, all files are just 1,50 KB and worthless. and by the way, i am a registered user, i paid for my software and i want it to work....
can anyone please help?