Stardock ticket
How long does it take for a response from stardock?
Sunday, August 26, 2007 by WeatherBound | Discussion: Stardock Support General
Is it just me. I posted a ticket to stardock on 8/15/07, That would be 11 days ago and still have not got a response from Stardock 
. They say it takes up to 2 days.
So my question is.
How long has it taken for your own ticket to stardock to get a response?
. They say it takes up to 2 days.So my question is.
How long has it taken for your own ticket to stardock to get a response?
WeatherBound
Reply #2 Sunday, August 26, 2007 5:37 PM
Reply #2 Sunday, August 26, 2007 5:37 PM
Yes. I did get the auto reply.
The ticket says received.
The ticket says received.
Bichur
Reply #3 Sunday, August 26, 2007 8:37 PM
at least it used to
Reply #3 Sunday, August 26, 2007 8:37 PM
the autoreply has instructions for followup so a subsequent email as followup won't bump you down the list
at least it used to
jennybean
Reply #4 Monday, August 27, 2007 3:02 PM
Reply #4 Monday, August 27, 2007 3:02 PM
I am sorry you have not received a response yet. I will direct this to technical support so they can look into your ticket.
Thanks
Thanks
highlander
Reply #5 Monday, August 27, 2007 3:29 PM
Reply #5 Monday, August 27, 2007 3:29 PM
Your issue was for permission to use a copyrighted image, answers to these kind of questions can take some time. I will try nudging them a bit.
WeatherBound
Reply #6 Monday, August 27, 2007 4:25 PM
Reply #6 Monday, August 27, 2007 4:25 PM
Thanks highlander and jennbean
I kinda figured that it was not a easy one to answer. I was kinda hopping to get some kind of response like you just did. That way i would know that you where working on it.
Again thanks
I kinda figured that it was not a easy one to answer. I was kinda hopping to get some kind of response like you just did. That way i would know that you where working on it.
Again thanks
WeatherBound
Reply #7 Saturday, September 8, 2007 10:46 AM
Reply #7 Saturday, September 8, 2007 10:46 AM
still waiting. I can not even count how many days its been.
Thing that make say Hhhmmmmmm.
milksama
Reply #9 Monday, September 10, 2007 11:07 AM
Reply #9 Monday, September 10, 2007 11:07 AM
WeatherBound: I don't know whether your question had been forwarded previously, but I have just made sure this was sent to the right department. You should receive a reply shortly.
When you have an inquiry that's not what one would consider standard issue, I would suggest logging into the Stardock irc live chat and inquiring from there. This is generally the best way to get a hold of people that do not have a regular line of communication to the outside world.
To get onto the chat, you could either (1)use Stardock Central ( http://sdc.stardock.com/sdcentral_setup.exe ) and click the 'Chat' button once you're logged in or (2) use an irc client and log onto irc.stardock.com. Just ask your question in either the #sdcentral or #stardock channel, and someone will be able to get you assistance shortly.
Apologies for the delay!
-Mike
[Stardock Support]
[Stardock Support]
KarmaGirl
Reply #11 Monday, September 10, 2007 1:36 PM
Reply #11 Monday, September 10, 2007 1:36 PM
I posted on your screenshot at: https://www.wincustomize.com/skins.aspx?skinid=20881&libid=13#433067
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Reply #1 Sunday, August 26, 2007 3:06 PM
if not, check your spam
you can sign in to helpserve to check the ticket
the autoreply has instructions for followup so a subsequent email as followup won't bump you down the list