a little Help , please
with downloads
Wednesday, April 11, 2007 by AzDude | Discussion: Stardock Support General
Today as I try to download some wallpapers
I get the " message " i'm not a ( Subscriber )
and need to join before i can do anymore downloads?
Of course I am already a member , So can this be fixed please ?
I get the " message " i'm not a ( Subscriber )
and need to join before i can do anymore downloads?
Of course I am already a member , So can this be fixed please ?
SithLord15
Reply #2 Wednesday, April 11, 2007 10:49 AM
Reply #2 Wednesday, April 11, 2007 10:49 AM
I got the same problem and I logged off and on and cleared my cache!
AzDude
Reply #3 Wednesday, April 11, 2007 11:01 AM
Reply #3 Wednesday, April 11, 2007 11:01 AM
I've cleared cache and re-booted a few times both in I.E. and Firefox
still No luck - get the you need to subscribe message !
still No luck - get the you need to subscribe message !
MySecret
Reply #4 Wednesday, April 11, 2007 11:07 AM
Reply #4 Wednesday, April 11, 2007 11:07 AM
SithLord you are not listed as a subscriber here on WC, did you use the same e-mail address & password that you used to subscribe to log in to this site? And or have you cross referenced your accounts?
It's My Secret
It's My Secret
SithLord15
Reply #5 Wednesday, April 11, 2007 11:15 AM
Reply #5 Wednesday, April 11, 2007 11:15 AM
I have also tried in both IE and Firefox and get the same results. Something must be wrong because I checked my account settings and its shows that I am a level 4 customer. According to the Wincustomize subscriber resources page I should have Unlimited Power!...I mean downloads - so what gives? 
SithLord15
Reply #6 Wednesday, April 11, 2007 11:18 AM
Reply #6 Wednesday, April 11, 2007 11:18 AM
MySecret,
Yes: I confirmed that I cross referenced my WC subscription with my Stardock account and they are under the same email address.
Yes: I confirmed that I cross referenced my WC subscription with my Stardock account and they are under the same email address.
Fairyy~
Reply #7 Wednesday, April 11, 2007 11:22 AM
Must be just a glitch today - level 4 has unlimited downloads - you don't need a subscription.
WinCustomize User level increases to User Level 4 (Current Customer). Once you purchase any WinCustomize/Stardock product, you will be automatically promoted to User Level 4. This will entitle you to unlimited file downloading on WinCustomize as long as you remain a current customer.
Reply #7 Wednesday, April 11, 2007 11:22 AM
SithLord you are not listed as a subscriber here on WC, did you use the same e-mail address & password that you used to subscribe to log in to this site? And or have you cross referenced your accounts?
Must be just a glitch today - level 4 has unlimited downloads - you don't need a subscription.
WinCustomize User level increases to User Level 4 (Current Customer). Once you purchase any WinCustomize/Stardock product, you will be automatically promoted to User Level 4. This will entitle you to unlimited file downloading on WinCustomize as long as you remain a current customer.
MySecret
Reply #8 Wednesday, April 11, 2007 11:24 AM
Reply #8 Wednesday, April 11, 2007 11:24 AM
Then it is probably best to e-mail [email protected] with all of your information. Occasionally it happens, a simple glitch & others have reported prompt & satsifactory results. 
It's My Secret
It's My Secret
SithLord15
Reply #9 Wednesday, April 11, 2007 11:28 AM
Reply #9 Wednesday, April 11, 2007 11:28 AM
Thanks for the clarification Fairyy~...well I am at work right now hopefully this will be resolved by the time I get home or I will be forced to send my apprentice after the WC web admin(s).... 
AzDude
Reply #10 Wednesday, April 11, 2007 11:29 AM
Reply #10 Wednesday, April 11, 2007 11:29 AM
you all are forgetting i'm the one with the
posted problem , thank you ... for any help
posted problem , thank you ... for any help
Fairyy~
Reply #11 Wednesday, April 11, 2007 11:46 AM
I would write your post on the thread for the site bugs..they only see that thread most of the time. I have found new threads on bugs can go unnoticed. I've noticed the site is a bit wierd today so Im sure they are probably doing something to upgrade.
Here is link to Site bug thread.
WWW Link
Im sure its just a 'thing' let the poor over worked apprentice rest this afternoon
Reply #11 Wednesday, April 11, 2007 11:46 AM
you all are forgetting i'm the one with the
posted problem , thank you ... for any help
posted problem , thank you ... for any help
I would write your post on the thread for the site bugs..they only see that thread most of the time. I have found new threads on bugs can go unnoticed. I've noticed the site is a bit wierd today so Im sure they are probably doing something to upgrade.
Here is link to Site bug thread.
WWW Link
Thanks for the clarification Fairyy~...well I am at work right now hopefully this will be resolved by the time I get home or I will be forced to send my apprentice after the WC web admin(s)...
Im sure its just a 'thing' let the poor over worked apprentice rest this afternoon
MySecret
Reply #12 Wednesday, April 11, 2007 11:47 AM
Reply #12 Wednesday, April 11, 2007 11:47 AM
AzDude
It's My Secret
Then it is probably best to e-mail [email protected] with all of your information. Occasionally it happens, a simple glitch & others have reported prompt & satsifactory results.
It's My Secret
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Reply #1 Wednesday, April 11, 2007 10:44 AM
You may need to clear your cache as well.