Level 2 Past Customer status
Sunday, February 4, 2007 by Pyros9 | Discussion: WinCustomize Site Issues
I purchased OD on Jan 8, 2007 and have reached my download limit. WinCustomize is now asking me to purchase an account. I have already cross refenced my Stardock account using the e-mail address that I used to purchase OD. It catagorizes me as a "Past Customer" though. How can I make Win Customize realise that I am a current customer so it will take the download limit away?
Thank you.
Thank you.
andrew_
Reply #2 Monday, February 5, 2007 9:06 AM
Reply #2 Monday, February 5, 2007 9:06 AM
Thanks for reporting your issue. I'll be looking at it from a website support standpoint as well.
Pyros9
Reply #3 Tuesday, February 6, 2007 12:26 AM
Reply #3 Tuesday, February 6, 2007 12:26 AM
Thanks guys,
I have e-mailed Support. I'll let you know what they say.
I have e-mailed Support. I'll let you know what they say.
andrew_
Reply #4 Tuesday, February 6, 2007 8:17 AM
Reply #4 Tuesday, February 6, 2007 8:17 AM
Hello again, there was a small logic error in the code which prevented people who had crossreferenced, from being recognized properly as current customers, and sometimes as being recognized as subscribers. I'm hoping to have the fix up in a day or so (but you know, cant make a promise about that).
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Reply #1 Sunday, February 4, 2007 1:25 PM