Subsciption renewal
Tuesday, December 26, 2006 by Dylan/Nicolas | Discussion: Stardock Software
I just purchased Object Desktop 2007 2 weeks ago and I renewed my subsciption for wincustomize on Christmas Day for 2 years. I received the confirmation with an order # but for the serial number it states [to be shipped from stardock].
There has been no change in my status (it still states I'm a level 4) on my personal page.
What's up?
Reply #3 Wednesday, January 10, 2007 7:07 PM
I've e-mailed them twice and have yet to hear back. My next step is the better business bureau.
Who can I call to get my money back?
Reply #4 Wednesday, January 10, 2007 8:08 PM
The forums here are basically user help forums which non-Stardock people frequent to try and assist users issues in using the programs.
As you can see in the link here you have different avenues to get assistance from Stardock - https://www.stardock.com/about.asp
Just click on the "Contact Us" link.
| My next step is the better business bureau |
Threats are not the way to go.
I'm sure your problem can be resolved if you follow the "Contact Us" link above.
Reply #5 Wednesday, January 10, 2007 10:12 PM
Reply #6 Wednesday, January 10, 2007 11:14 PM
| I've been charged $54.95 |
OD2007 = $49.95
WC 2yr = $19.95
------------------
total = $69.90
on the other hand an OD renewal is $15 less which would make the total $54.90
Reply #7 Thursday, January 11, 2007 8:52 AM
I've emailed you directly from [email protected]. Please follow up via email to Sales.
Thank you.
Reply #8 Thursday, January 11, 2007 9:29 AM
Dylan/Nicolas: I apologize for your trouble. While from your end it appears you had not received a response, you actually had in fact been sent a reply (Dec 29) the day following your initial email (Dec 28) to support (despite the fact that our offices were closed December 23 - January 2 as indicated in the autoresponse).
I don't see any indication in your past transactions that you were overcharged, though for confirmation, you may want to contact the sales department at [email protected].
You should now be recognized as a subscriber, though there's another detail I would like to discuss through email so as to not disclose your private information.
I've sent a reply to your ticket which should hopefully start us on the path to getting everything straightened out.
Thanks! 
-Mike
[Stardock Support]
Reply #9 Saturday, January 13, 2007 5:30 PM
But due to a username snafu I still at level 4. I am in the process of having someone change two accounts to one account so there is single source resposibility and I can get to level 5
rocdon77
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Reply #1 Tuesday, December 26, 2006 9:16 PM
Please email [email protected] to get this sorted out. I'm not sure why you didn't receive the serial number.