Stardock BS

Sunday, November 12, 2006 by dustyshot | Discussion: Object Desktop

I just been having problems with Object Desktop Network 2007 for 2 and half weeks now and sent in 2 tickets now with no response. I can't get the dang software to even run. NOW HERE IS THE BULLSH*T! I got a damn activation error. WTF! They have not even resolved the problem of getting the $50 software to work right. I am pissed. They just started a hate war. If this does not happen soon with resolving this. I will open up a hate site for stardock and don't think I will. 2 and half weeks of this crap and 3 days since I put in one ticket and now there is 2 tickets. Someone do something or I will never in my life forgive stardock for the crap I just had.

 

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10 Reply 2 Referrals
dustyshot
Reply #1 Sunday, November 12, 2006 6:12 PM
http://www.freewebtown.com/dustyshot/stardock%20error.png

Zoomba
Reply #2 Sunday, November 12, 2006 6:19 PM
Please send me the ticket information you received back from our automated system.  I will talk to support Monday morning.

[email protected]

dustyshot
Reply #3 Sunday, November 12, 2006 6:24 PM
I have twice! Do I have forever to wait? NO!!!!!!!!!!

Corky_O
Reply #4 Sunday, November 12, 2006 6:25 PM
This happens if you reinstall quite a few times (or install on multiple systems).

I do not work for Stardock, but I do know that you can have your account activations reset allowing you to install again.

I suggest sending in an e-mail with the subject line: "Reset activation account". This should flag the message to be sent to the correct tech to reset your account. Just make sure to include your e-mail address and serial number in the message to help them find the correct account to reset.

Note - I have had to do this a few times, especially during the WindowBlinds 5 beta period.

Good luck.

dustyshot
Reply #5 Sunday, November 12, 2006 6:29 PM
Yeah goodluck F*cking bs. Why should I have gl. They should be worried about losing customers. If I can't use it because of there stupid reasons of just trying to get the software working is not my problem but theirs. I payed for the software, should'nt I have a right to use it? This is a very good way to push customers away. I would never make my customers feel uncomfortable with a product. Not for anyone.

Jafo
Reply #6 Sunday, November 12, 2006 6:35 PM

dustyshot ...Zoomba has requested you send him the 'ticket information' so that your problem can be specifically dealt with.

The graphic after his name indicates he is at Stardock ....so you are getting direct communication, and not the usual email.

If you wish to have your problem resolved for you then please do as requested...


dustyshot
Reply #7 Sunday, November 12, 2006 6:48 PM
I have sent what I sent in ticket. I have never got any information from stardock about anything of the source yet. I had the software for 2 and half weeks now and had no luck with it since I got some help for a couple of others on the forums but nothing would fix the problem. I done whatever possible and suggested by them to do. In the meantime I thought I would hear from stardock by now. That was wrong and concidered it is after the year 2000 that means we are in the days where the company cares what happens to customers and does not waste time to help. I think I am going to just wait and if I don't hear anything good and I just get crap. Don't plan on me being back to these forums ever again. This is the worst customer service I had to deal with ever. This might be the only service that I can remember that does nothing over saturday and sunday by email.

ZubaZ
Reply #8 Sunday, November 12, 2006 6:55 PM
Stardock support is usually exemplarary. It's too bad that you have had a problem.

Expect a resolution (or at least attention) on Monday.

dustyshot
Reply #9 Monday, November 13, 2006 7:10 PM
It is Monday and not much of any attention. Got email but was nothing to help. Resolution do not forsee.

ZubaZ
Reply #10 Monday, November 13, 2006 8:15 PM
Oh well, Maybe it's time to email [email protected] for your refund.

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