AT&T Bringing Back the Jobs

Thursday, September 21, 2006 by Island Dog | Discussion: WinCustomize News

AT&T will apparantly bring back 2,000 jobs to the U.S. that were previously done by outside call centers. The Communications Workers of America union seemed to have a part in this by negotiating wages, benefits, etc.

We often hear about companies outsourcing jobs to foreign call centers, so I am glad to see AT&T at least making some effort to return jobs back to the U.S.

Tombalaci
Reply #1 Friday, September 22, 2006 1:06 PM
Heh, have you had a chance to be "assisted" by an overseas operator? It's been proven that the customer satisfaction rates are much lower for such outsourcing companies so I'm not surprised they are bringing back such jobs.

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