could you help me with a laptop purchase please? (wga question)

windows update question

Sunday, May 28, 2006 by werewolf | Discussion: Personal Computing

Acer, HP, Gateway, Dell, Avaratec, Toshiba, Compaq, Lenovo, Sony.....

Oy.

My daughter just graduated high school and I would like to get her a laptop to take to college. It doesn't have to be anything fancy, but something around $1k is all I can afford.

Basically this system:

15" tft monitor
60g hdd minimum
512mg ram minimum
8-12 cell battery lithium ion
wifi enabled/lan
fast processor (have no idea what kinds of processor options I was looking at.)
fast graphics (128m vram)? She doesn't do computer games.
probably some other stuff I'm not even thinking about...

and the biggie: RELIABLE TECH SUPPORT/warranties, on site stuff, as I saw on the Gateway site. I'm not going to be down the hall to help her when problems arise.

So after days of looking around on the net and reading forum articles here and CNET and others, looking in Amazon, Newegg, TigerDirect, some of the brand name sites, I'm just confused and have a headache. Some of the machines were just what I was looking for, but I've never heard of the manufacturer, some of the places had good prices, but I saw no way of upgrading.

I just need some recommendations/suggestions. I would certainly apprectiate the help.

david
First Previous Page 1 of 3 Next Last
MasonM
Reply #1 Sunday, May 28, 2006 9:47 PM
I've been pretty happy with my Dell Inspiron 2200. Not a top of the line model, but not shabby either.
werewolf
Reply #2 Sunday, May 28, 2006 9:49 PM
Have you had the need for Dell tech support? Have you heard anything about how reliable it is (or not)?
Island Dog
Reply #3 Sunday, May 28, 2006 9:59 PM

How about a MacBook?

 

werewolf
Reply #4 Sunday, May 28, 2006 10:26 PM
with apologies to anyone affected by this statement, I don't really want an Apple anything atm. Please let's not debate the pro/con of Win/Mac. I really, seriously, need some help with this. I just build desktops which is much more familiar to me.
MasonM
Reply #5 Sunday, May 28, 2006 10:34 PM
Actually no, I haven't needed tech support at all. But that's a good thing because I haven't had any problems with it.

I have it dual booting Xp and Slackware Linux. Everything works perfectly.
seldomseen
Reply #6 Monday, May 29, 2006 12:07 PM
I'm not overjoyed with my VAIO. Dell seems o.k. according to my family and friends. Sounds like you need a bulletproof workhorse, zero maintenance. Tried Cnet reviews? PC magazine, Maximum PC... Particularly "satisfied customers" and "dissatisfied"? H-P seems o.k. Had a presario five years, zero probs 'til the 10GB hard drive went south. Speed is good. Ability to connect with peripherals. I like PCMCIA card slot and thumbdrives. Battery-life's important. For school, might save $ with smaller screen,etc, and put it in performance. My nieces have Dells and they seem to like them. Heard support's an issue, don't know firsthand.
Hope this was some help...just stream-of-consciusness thoughts. Oh yeah: Warranty!!
Corky_O
Reply #7 Monday, May 29, 2006 12:29 PM

I have a Dell Inspiron 9300, and am quite happy with it and Dell.

They have fairly good support, and they ship promptly and safely.

I would suggest the "Inspiron E1505" line, and it looks like the "Ultimate Productivity" version is $987 and meets your specifictations above http://www.dell.com/content/products/features.aspx/entnb_e1505?c=us&cs=19&l=en&s=dhs

You might want to click the "Customize It" button and select the following:

- 512 MB "Dual-Channel" memory (note - this will add $50 to the price).

- 128 MB (or 256 MB) ATI Mobility X1300 video card (note - this will add $79 or $129 to the price).

This will give better memory and video performance, and provide for memory upgrades that will stay with the times in the next few years. Especially for a college student.

The E1505 line have dual-core processors, so if you upgrade her machine to Vista, there will not be a problem.

I can vouch for the Dell machines ease of hardware upgrades (memory, hard drive, optical drives), so you can easily upgrade those items in the future if you decide to do so - even after the warranty, because they use the current industry form factor standards. Note - I recommend writing down the upgrade options due to Dell changing their lines frequently, and finding the limits of the MoBo can be difficult in a few years.

Again, I would suggest getting the video and memory upgraded (though it will push the price tag up). The video cards are specially manufactured for these units and are not currently available through anyone but Dell for their products.

Corky_O
Reply #8 Monday, May 29, 2006 12:38 PM

One other item I forgot to mention is that Dell does a good job of updating drivers and softwares which are available when you create an account and use the "Service Tag" number to access them.

They are downloaded as an "executable" file which she can double-click to extract and run the driver and/or software installation. The files automatically extract to a created "C:\Dell" folder and then run automatically, so she can just follow the prompts to install the updates (if she needs them).

seldomseen
Reply #9 Monday, May 29, 2006 1:09 PM
Yeah, go for the Dell.
shadesofgrey
Reply #10 Monday, May 29, 2006 1:39 PM
I've had to use Dell tech support for our work computers and like any company, it's hit or miss. I really had to be on top of it for them to act, but I did get them to replace a hard drive (twice!!) on the same laptop. The second time was only days before the warranty expired.

Good luck.
ama02
Reply #11 Monday, May 29, 2006 2:57 PM
I have a Dell Inspiron 6000...not had any problems with it, and the one time I had to call Dell tech svc for a question, they were prompt and to-the-point in helping.
Fuzzy Logic
Reply #12 Monday, May 29, 2006 6:16 PM
Avoid Dell like the plague. A few 'reminiscences' about Dell support http://www.zdnet.co.uk/talkback/?PROCESS=show&ID=20033408&AT=39150648-39020648t-10000021c
werewolf
Reply #13 Monday, May 29, 2006 8:37 PM
Thanks all for your input.

MasonM: Will check the 2200

Corky_0: The Inspiron E1505 is one that I have bookmarked, but I have heard horror stories about Dell support. Fuzzy, that article was definately not a point in their favor .

ama02: I will check out the 6000 and

Seldomseen: I have never heard of Maximum PC before but will check that as well.

Now, this is going to be a dumb question, but where is this forum? I've got a joeuser account, but I don't see this on my page anywhere.

Other that Mr Fuzzy, so far it looks like Dell. Does anyone have anything else?

Thanks again. This at least lets me focus in on something LOL
werewolf
Reply #14 Monday, May 29, 2006 8:40 PM
whoa...now I'm really confused I know where I am now...Wincusto forums. So these things can originate in Wincusto and go to JoeUser. OK....cool I get it now. Doesn't take rocket science.
seldomseen
Reply #15 Monday, May 29, 2006 9:12 PM
"First call could not be processed by Dell as " The company computer systems have failed" service support was delayed until later in the week despite my 24 hour service package."
Link

[ from fuzzy logic's link. Thanks for the heads-up, f/l!]

"But I am telling you repeatedly, sir, the indicator must be in ex-a-ki-tally and precisely the other position if in fact we are to be of any assistance, you see sir. Yes indeed, just call again and ask for Mr. Singh, sir."

I got this above at a call-center for H-P


...in New Delhi
Corky_O
Reply #16 Monday, May 29, 2006 10:06 PM

but I have heard horror stories about Dell support

I had heard bad reports about them as well, prior to purchasing my notebook.

What I have found with Dell, and all other support divisions, is that the first call starts with a lot of customer information gathering to establish a case (or reference) number. After the initial information provisions, you will be in a situation where you may be speaking with someone who has direct access to the information related to the company parts, policies, and normal support procedures - while you have equal or better knowledge of actually working on a computer from a hardware or software perspective.

I find that being politely helpful, while allowing the support person on the other end to do their job in the step-by-step procedure they are taught, is much more productive than attempting to bypass the basic steps, to find the answers you are looking for. I have also found that if I explain the situation in a clear and concise mannor, the support person can then rule out a few items and shorten the process.

In many cases, this first person may need to consult a supervisor for the more advanced questions, which can take some time. Again, being patient is a helpful way to go about dealing with this type of situation.

As for the "Do-it-yourself" type of person, of which there are many, the fact that Dell allows easy access to drivers and software based on the "Service Tag" number is a very easy way to update the system without dealing with the support people on the phone.

In my case, I immediately requested the XP Pro installation disc, which was not an option under the "Customize It" sections at the time. I received it literally the next day at work, and was able to do a clean install with the help of the downloaded drivers. I did this because I do not use the hidden partition created at the factory to allow novice users to restore the original configuration as shipped - for emergency situations (note - this is of course a nice feature for people such as your daughter, as long as she practices back-ups to either removable media, or an external hard drive, for school files, music, pictures, etc.).

I also upgraded the hard drive, optical drive (the only issue here is the bevel size to fit tightly in the slot opening), and even an Intel Pentium M (760) processor by purchasing from "Newegg.com" which saved me a bundle of money, and provides a nice platform for the upcoming Vista.

I can at least say that Dell does a good job with the hardware assembly, and they also provide a service manual online outlining the replacement of all parts of the computer hardware. A very nice touch IMHO.

I would assume that other companies may provide the same resources, but I only have experience with the Dell notebook I possess - as far as notebooks go.

The best recommendation, whichever route you go, would be to make sure you get the processor (solo or dual) and video card that will provide the platform for the intended use of the machine upon the original purchase. The hard drive and memory upgrades, which could be done on vacation time at home by yourself, are 'no-brainers'.

Tominated
Reply #17 Monday, May 29, 2006 11:59 PM
A mac book would be good, it has all the specs you wan't except the screen, they are pretty cheap (at least in Australia) and you can dual boot Mac OSX and winblows (windows). The good thing about the macbook is that the power cord is magnetic so if someone trips over it it wont yank the wole computer of a table.
-----
Reply #18 Tuesday, May 30, 2006 12:12 AM
I suggest an Acer. Any model. Though, do keep in mind what she plans on using it for. If she wants it just for notes, homework, etc... then go for one of the earlier models. I've had mine a little over two months. (If memory serves me right) It has been fine. Got it for around 900$ at a staples.

Hope this helps...

~L
Island Dog
Reply #19 Tuesday, May 30, 2006 8:30 AM

I have not had good experiences with Dell lately.  The last two people that had me work on their computers because they were "broke", ended up sending them back and buying Macs instead.

 

 

werewolf
Reply #20 Wednesday, May 31, 2006 8:41 PM
thanks all. I really had no idea what I was getting into out there. You all have given me great advise..I'll let you know what finally happens.

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