AM I BEING RIPPED OFF?
Paid for subscription. Doesn't work. Support won't respond.
Tuesday, April 18, 2006 by BenClark | Discussion: Stardock Software
Does any one else have this problem?
I tried to download a skin. It tells me I have to buy a subscription.
I buy a subscription.
Stardock sends me email with links and serial numbers.
I follow the directions and it does not work.
Still can't login using my subscription. Stardock has already taken my money.
I keep sending emails to support and never get an answer.
I even sent emails to sales. Still no answer.
Any suggestions?????
I tried to download a skin. It tells me I have to buy a subscription.
I buy a subscription.
Stardock sends me email with links and serial numbers.
I follow the directions and it does not work.
Still can't login using my subscription. Stardock has already taken my money.
I keep sending emails to support and never get an answer.
I even sent emails to sales. Still no answer.
Any suggestions?????
CerebroJD
Reply #2 Tuesday, April 18, 2006 8:10 PM
Reply #2 Tuesday, April 18, 2006 8:10 PM
Have you cross-referenced your Stardock and Wincustomize accounts? You might need to do that from your WinCustomize account settings page. Problems can occur if your stardock and wincustomize accounts are using different email addresses.
Please login to comment and/or vote for this skin.
Welcome Guest! Please take the time to register with us.
There are many great features available to you once you register, including:
- Richer content, access to many features that are disabled for guests like commenting on the forums and downloading skins.
- Access to a great community, with a massive database of many, many areas of interest.
- Access to contests & subscription offers like exclusive emails.
- It's simple, and FREE!
Reply #1 Tuesday, April 18, 2006 7:28 PM
Member Since: 5/1/2002
Last Visited: 4/18/2006 5:31:32 PM
Access Class: Citizen (1)
User Level: PastCustomer (3)
About your problem - Have you associated your Stardock account with your wincustomize account? Click on "My account" at the top of WC. Click on the third bullet down - "Cross Reference with your Stardock Account. (for Subscribers and changing your User Level)" See if that helps.
About your emails - be patient. They'll get to the problem, they usually do. Stardock has more happy customers than unhappy. Most folks are happy because stuff works. Stuff will work for you soon.
About your crappy attitude - be cool. Peopel in the community and at Stardock want to help. But helping is harder when folks don't communicate well.
If you are hitting a download cap and are just subscribing you have gotten MORE than what you paid for. You got stuff for free.
As a subscriber you get more than a removal of the download cap, you get to be a supporter of the site. Congratulations and welcome to the family.