Is IconPackager SD Software?
I'm Confused
Friday, January 20, 2006 by PoSmedley | Discussion: Stardock Support General
I sent an email to SD Support about IconPackager3. I am unable to use the Subpackage feature to make an IP to upload as one file. I have posted in 3 different threads and still no answer. The reason I post and emailed Stardock is that IP3 came with this feature and no instructions on how it works. The first response said they do not support third party software. I thought they misunderstood, because I made a reference to the APOGEE ICON PACK that utilizes the new subpackage feature. So, I emailed them back and tried to explain.
The email reply I get is as follows...
Hello,
You have been clear. I completely understand your question. I am unable to assist you. I'm here for technical support (this means I assist in problems with the software).
As I said in my previous email, "I'd be more than happy to help, but we unfortunately do not support anything created by third parties." By "anything created" this includes themes, icon packages, etc. For creating your own themes, please consult either the forums or the Stardock irc chat (Chat button in Stardock Central). Many of the fans, authors and developers of themes and Stardock software hang out there.
I'm not trying to be argumentative here, I'm just stating the facts of the situation.
My problem is with the software and the lack of info or help with it's features. Isn't IconPackager SD software? What am I missing here?
I am NOT trying to start a big thing...but goshdarnit...I wanna use this feature to make an IconPack and all I get is more and more confused. If SD has not supplied the info on how to use this..how can I get it from another user. I have posted in 3 threads and not even Paul who used/uses it for APOGEE is clear on how to use it.
Help please. How can I create a theme when the info on how to do it with the features supplied in the software is not available?.. which party do I need to get help from?
The email reply I get is as follows...
Hello,
You have been clear. I completely understand your question. I am unable to assist you. I'm here for technical support (this means I assist in problems with the software).
As I said in my previous email, "I'd be more than happy to help, but we unfortunately do not support anything created by third parties." By "anything created" this includes themes, icon packages, etc. For creating your own themes, please consult either the forums or the Stardock irc chat (Chat button in Stardock Central). Many of the fans, authors and developers of themes and Stardock software hang out there.
I'm not trying to be argumentative here, I'm just stating the facts of the situation.
My problem is with the software and the lack of info or help with it's features. Isn't IconPackager SD software? What am I missing here?
I am NOT trying to start a big thing...but goshdarnit...I wanna use this feature to make an IconPack and all I get is more and more confused. If SD has not supplied the info on how to use this..how can I get it from another user. I have posted in 3 threads and not even Paul who used/uses it for APOGEE is clear on how to use it.
Help please. How can I create a theme when the info on how to do it with the features supplied in the software is not available?.. which party do I need to get help from?
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PoSmedley
Reply #2 Friday, January 20, 2006 8:13 AM
Reply #2 Friday, January 20, 2006 8:13 AM
I believe I have the latest build of both. ID-v1.3.0.1102 IP-v3.10.00 The subpackage feature is in IconPackager, in the Pacgake Bulder.
As you can see, I have made the subpackages. They show up in the dropdown that is created in the parent file on IP. But after trying evry variation I could think of AND doing what Paul said to do, they still cannot be saved in the IP file. When you try to save them, they vanish.
Several other people have been unsuccessful as well. This is not a problem with my theme, this a problem either with the software and/or lack of instruction that comes for this feature. I feel that either instruction should be supplied or if it's a bug just explain it.
As you can see, I have made the subpackages. They show up in the dropdown that is created in the parent file on IP. But after trying evry variation I could think of AND doing what Paul said to do, they still cannot be saved in the IP file. When you try to save them, they vanish.
Several other people have been unsuccessful as well. This is not a problem with my theme, this a problem either with the software and/or lack of instruction that comes for this feature. I feel that either instruction should be supplied or if it's a bug just explain it.
Koasati
Reply #3 Friday, January 20, 2006 8:36 AM
Reply #3 Friday, January 20, 2006 8:36 AM
| I think SubPackages feature has to do something with IconDeveloper --- what is the build you have? |
No, subpackages have nothing to do with IconDeveloper. Check the History links for IconDeveloper, and IconPackager in SDC.
Po.... The response you're recieving from support is bothersome to say the least. Of what use is a new feature that no one knows how to use, and/or that SD is unwilling to explain?
PoSmedley
Reply #4 Friday, January 20, 2006 8:57 AM
Thank you for the validation. I thought maybe I was going nutz.
So far, APOGEE is the only pack that has been uploaded that makes use of this feature, but when I traded posts with Paul about how it works, he was kind of vague and then just stopped replying. I know D.Arnaez said he had plans to release an icon pack with subpackages and I'm curious to see if he does. It's slightly bothersome that the only pack that utilizes this feature so far is a PREMIUM PACK.
One other note...I have tried IRC, but no one ever responds. I see 20 people in the room, but they are either idle or just not responding.
Reply #4 Friday, January 20, 2006 8:57 AM
| Po.... The response you're recieving from support is bothersome to say the least. Of what use is a new feature that no one knows how to use, and/or that SD is unwilling to explain? |
Thank you for the validation. I thought maybe I was going nutz.
So far, APOGEE is the only pack that has been uploaded that makes use of this feature, but when I traded posts with Paul about how it works, he was kind of vague and then just stopped replying. I know D.Arnaez said he had plans to release an icon pack with subpackages and I'm curious to see if he does. It's slightly bothersome that the only pack that utilizes this feature so far is a PREMIUM PACK.
One other note...I have tried IRC, but no one ever responds. I see 20 people in the room, but they are either idle or just not responding.
Koasati
Reply #5 Friday, January 20, 2006 9:14 AM
Reply #5 Friday, January 20, 2006 9:14 AM
Yes, I see comments about IRC being the place to go, if you need help, but everytime I've checked it out, there's a boat load of people there, saying nothing........ it's not a 'chat' room, it's a sitting room.
Kevin_C
Reply #6 Friday, January 20, 2006 10:08 AM
Reply #6 Friday, January 20, 2006 10:08 AM
Wow, talk about your useless Technical Support response.. I hope that response is not indicative of where SD support is heading. I've used SD software for quite some time and while I'm not the artistic type by any stretch of the imagination (being colorblind for starters) but if I ever got a response like that from a support person I would stop buying ANY software the publisher made. I understand that they aren't there to teach people how to use the software but if there aren't any manuals or documentation on how a feature works then the least they can do is point you in the right direction. I hope this gets to Frogbuy and that he understands just how poorly this response reflects on his company with ALL of its customers, not just the one person who is involved.. Good luck getting it working Po! 
PoSmedley
Reply #7 Friday, January 20, 2006 10:21 AM
Reply #7 Friday, January 20, 2006 10:21 AM
Thanks. Like I said, I'm NOT trying to start anything. I know sooner or later this will be explained..and I won't be surprised if it's something I am missing. It's just so frustrating in the mean time.
PoSmedley
Reply #9 Friday, January 20, 2006 11:04 AM
Hmmmm..
Okay, this is NOT a petition. It's just an act of desperation. Here is a preview of my Icon Pack for Valentines Day. The reason I need the subpacks is that I have made 'his and her' icons.
If you like it and want to see it uploaded as ONE pack with the subpackage feature utilized, leave your mark. Maybe that'll help get the ball rolling if there is enough interest.
Reply #9 Friday, January 20, 2006 11:04 AM
| Po'...you could always start a PETITION |
Hmmmm..
Okay, this is NOT a petition. It's just an act of desperation. Here is a preview of my Icon Pack for Valentines Day. The reason I need the subpacks is that I have made 'his and her' icons.
If you like it and want to see it uploaded as ONE pack with the subpackage feature utilized, leave your mark. Maybe that'll help get the ball rolling if there is enough interest.
Patriots
Reply #10 Friday, January 20, 2006 12:23 PM
Reply #10 Friday, January 20, 2006 12:23 PM
Hey Po' Love it especially, the recycle bin. If it's too frustrating, I'd just upload them as one. You know the ole' saying, beggers can't be choosy. Well, your being kind enough to share your work with us, so, we can't be choosy how you upload it and just be grateful you have shared your work with us 
PoSmedley
Reply #12 Friday, January 20, 2006 12:28 PM
If I can't use the subpackage feature, it will have to be 2 seperate packs. I actually have 4 versions....these two and then the same two but with a grungier effect. I don't know if I would bother with uploading 4 packs of basically the same thing. But, we'll see.
Thanks Patriots and Bichur.
Reply #12 Friday, January 20, 2006 12:28 PM
| I'd just upload them as one. |
If I can't use the subpackage feature, it will have to be 2 seperate packs. I actually have 4 versions....these two and then the same two but with a grungier effect. I don't know if I would bother with uploading 4 packs of basically the same thing. But, we'll see.
Thanks Patriots and Bichur.
thomassen
Reply #13 Friday, January 20, 2006 12:44 PM
True. I used to sit around there.
Reply #13 Friday, January 20, 2006 12:44 PM
| Yes, I see comments about IRC being the place to go, if you need help, but everytime I've checked it out, there's a boat load of people there, saying nothing........ it's not a 'chat' room, it's a sitting room. |
True. I used to sit around there.
bagginz
Reply #15 Friday, January 20, 2006 1:37 PM
Reply #15 Friday, January 20, 2006 1:37 PM
The save package feature doesnt yet support the inclusion of subpackages when saving. This issue will be addressed for the next update.
For the time being, simply package your theme manually using winzip. When you have your zip created, just rename its extension to .ip and you should be good to go. If you need any more help on manually zipping it just let me know, as long as you keep your subpackages directory structure you should be fine.
For the time being, simply package your theme manually using winzip. When you have your zip created, just rename its extension to .ip and you should be good to go. If you need any more help on manually zipping it just let me know, as long as you keep your subpackages directory structure you should be fine.
ZubaZ
Reply #16 Friday, January 20, 2006 1:44 PM
How about a tutorial? A little text, a screenshot or two...
Reply #16 Friday, January 20, 2006 1:44 PM
| If you need any more help on manually zipping it just let me know |
How about a tutorial? A little text, a screenshot or two...
lynnyf
Reply #18 Friday, January 20, 2006 6:13 PM
Reply #18 Friday, January 20, 2006 6:13 PM
Love that IP package!!! When will you be releasing it??
PoSmedley
Reply #19 Friday, January 20, 2006 6:32 PM
'Hoping' to release it with my first WB for Valentines Day. The WB is going very slow, so, the IP may debut without it. We'll see.
Reply #19 Friday, January 20, 2006 6:32 PM
| When will you be releasing it?? |
'Hoping' to release it with my first WB for Valentines Day. The WB is going very slow, so, the IP may debut without it. We'll see.
aimzzz
Reply #20 Friday, January 20, 2006 7:21 PM
Reply #20 Friday, January 20, 2006 7:21 PM
The IP is looking great, Po'!!! 
re: Recycle Bins-- Do I detect Bichur lurking around the stems of those wine glasses?
re: Recycle Bins-- Do I detect Bichur lurking around the stems of those wine glasses?
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Reply #1 Friday, January 20, 2006 2:50 AM