Lacking answer....repost

Sunday, December 4, 2005 by Mark Allshouse | Discussion: Stardock Support General

Thanks for the answers. While you are all at please explain why preview pics on this site are so hard to see. Yeah, I know, crack open the firewall..., but I already added the previously mentioned entries to zone alarm and I still can't see them without truning it off completely. And please, don't blame zone alarm. Every other page on the web shows up just fine. Why would anyone want to make it so hard to view a website?

>>>>previous questions

I just bought a wincustomize subscription. After navigating the usual Stardock maze of setup requirements (download, pay, get email, activate, subscribe, reboot...on and on and on...). I find that it doesn't work very well. When I tried to post to the forum from the wincustomize browser, I was told I was not authorized. When I try to apply a skin from within the browser, that doesn't work. Unless these problems can be fixed, the wincustomize browser/account is not worth having. Please tell me how to fix it, or give me my money back. Oh, and if I sound irritated, it's because I have had to deal with being a "low priority" matter for Stardock Support before and I'm not looking forward to doing it again.
8 Reply 2 Referrals
Erk.
Reply #1 Sunday, December 4, 2005 8:37 AM
but I already added the previously mentioned entries to zone alarm and I still can't see them without truning it off completely


So, ...when you turn it off, you CAN see the preview pics?

That would definitely mean it's ZoneAlarm causing the problem. My guess is you just haven't configured the permissions correctly.

For the second part of your problem, try contacting Email. I've always received a speedy response when problems arise, and find Stardock's support team's responses are faster than many other sites.

Keep in mind the crew have only just got done with a major new release of Windowblinds, and have been extraordinarily busy of late

WOM
Reply #2 Sunday, December 4, 2005 9:40 AM
I agree Wreckless-Eric, as I haven't had that problem, can see the perviews just fine.

Mark Allshouse
Reply #3 Sunday, December 4, 2005 3:59 PM
First of all, I would dispute that bad page design can be blamed on a firewall, especially when the problem occurs with no other pages, but we can save that argument for another day. Meanwhile, let me know which configuration I've missed:

www.wincustomize.com
mobile code Allow
session cookies Allow
persistant cookies Allow
3rd party cookies Allow

skin3.wincustomize.com
mobile code Allow
session cookies Allow
persistant cookies Allow
3rd party cookies Allow

sdcentral.stardock.com
mobile code Allow
session cookies Allow
persistant cookies Allow
3rd party cookies Allow

images.stardock.com
mobile code Allow
session cookies Allow
persistant cookies Allow
3rd party cookies Allow

images.stardockcentral.net
mobile code Allow
session cookies Allow
persistant cookies Allow
3rd party cookies Allow

Mark Allshouse
Reply #4 Sunday, December 4, 2005 4:01 PM
?

Bichur
Reply #5 Sunday, December 4, 2005 4:17 PM
ZAP config/Privacy/Site List:

www.wincustomize.com 66.28.242.218
images.stardockcentral.net 66.54.81.54
images.stardock.com 66.54.81.60
skins3.wincustomize.com 66.28.242.211

Enable all, except 3rd party cookies and Private header.

In Options/Ad Blocking, allow all in each site entry.

above recommended by Yrag in earlier posts...all replies to it indicate it works.

Mark Allshouse
Reply #6 Sunday, December 4, 2005 4:24 PM
ZAP config/Privacy/Site List:

www.wincustomize.com 66.28.242.218
images.stardockcentral.net 66.54.81.54
images.stardock.com 66.54.81.60
skins3.wincustomize.com 66.28.242.211

Enable all, except 3rd party cookies and Private header.

In Options/Ad Blocking, allow all in each site entry.

above recommended by Yrag in earlier posts...all replies to it indicate it works.



Thanks, disabling the adblocking fixed it. However, barring a good explanation, I'm not sure I even want to visit a website that requires I turn off so much security.

Bichur
Reply #7 Sunday, December 4, 2005 4:38 PM
Click my name. You'll see when I joined. Been browsing here at least that long with no problems of any kind.

Mark Allshouse
Reply #8 Sunday, December 4, 2005 4:47 PM
Click my name. You'll see when I joined. Been browsing here at least that long with no problems of any kind.


Thanks, I'll take your word for it.


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