Reposting after Thread removed - Only half of problem solved
Thursday, June 16, 2005 by JWColes | Discussion: Stardock Support General
Hello
Yes part of the problem is taken care of but I still get the
message when I try to download desktopx .
The pro desktopx has been removed from download, but desktopx
still shows new version and when you try to download it you get this message.
Error: Failed to validate your subscription or product information.
Result: Installation failed (9)
Programmers need to do a better job of QC and testing before releasing updates.
Yes part of the problem is taken care of but I still get the
message when I try to download desktopx .
The pro desktopx has been removed from download, but desktopx
still shows new version and when you try to download it you get this message.
Error: Failed to validate your subscription or product information.
Result: Installation failed (9)
Programmers need to do a better job of QC and testing before releasing updates.
thomassen
Reply #2 Thursday, June 16, 2005 2:19 PM
Where you downloading a beta or alpha version?
Reply #2 Thursday, June 16, 2005 2:19 PM
| Programmers need to do a better job of QC and testing before releasing updates. |
Where you downloading a beta or alpha version?
JWColes
Reply #3 Thursday, June 16, 2005 2:32 PM
Reply #3 Thursday, June 16, 2005 2:32 PM
Only version of Stardock Central on site....didn't say Beta or Alpha,,,,
Yes, DesktopX is beta, and I understand there will be problems, but I
can't download it.
Yes, DesktopX is beta, and I understand there will be problems, but I
can't download it.
Island Dog
Reply #4 Thursday, June 16, 2005 8:49 PM
Reply #4 Thursday, June 16, 2005 8:49 PM
This new update did not fix the "desktop didn't exit correctly" error on startup.
TexasJoe
Reply #5 Friday, June 17, 2005 11:19 AM
Reply #5 Friday, June 17, 2005 11:19 AM
I don't really know what to make of it all, but when I installed the program whose entry in SD Central was "DesktopX Professional", it did solve the problem you just mentioned:
| didn't exit correctly" error on startup. |
Island Dog
Reply #6 Friday, June 17, 2005 1:49 PM
Reply #6 Friday, June 17, 2005 1:49 PM
Yes, the Professional version did, but I didn't think I was allowed to keep it so I uninstalled it.
JWColes
Reply #7 Friday, June 17, 2005 9:14 PM
Reply #7 Friday, June 17, 2005 9:14 PM
Hello
Problem has been solved. Program changes caused my email
address to be invalid...I opened a new win.com account with
the same address i used to purchase products..Everything working okay now.
Thanks All
John
Problem has been solved. Program changes caused my email
address to be invalid...I opened a new win.com account with
the same address i used to purchase products..Everything working okay now.
Thanks All
John
Madam GoodMorphing
Reply #8 Saturday, June 18, 2005 7:22 PM
Thank you Island Dog.. and for your understanding.
Reply #8 Saturday, June 18, 2005 7:22 PM
| Yes, the Professional version did, but I didn't think I was allowed to keep it so I uninstalled it. |
Island Dog
Reply #9 Saturday, June 18, 2005 9:23 PM
I didn't want to do anything wrong.
Reply #9 Saturday, June 18, 2005 9:23 PM
| Thank you Island Dog.. and for your understanding. |
I didn't want to do anything wrong.
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Reply #1 Thursday, June 16, 2005 1:35 PM
Downloaded, but above problem still there.
Error: Failed to validate your subscription or product information.
Result: Installation failed (9)