Why do the new versions of IP crash on my computer?
Tuesday, June 7, 2005 by Brock Beesley | Discussion: IconPackager
I'm a little frustrated. The last 4 versions of IP to be released (we're now on 3.00a[b].003) have all crashed on my comp. I open up the program and it immediately crashes. I've ended up having to uncheck the "show pre-release versions", uninstall Icon Packager and then re-install the old 2.50h.087 version. Does anyone else have this problem and how can it be fixed? For the split second that the new betas are open, the changes in the program look SWEEET! I just want to be able to use it.
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Hapkido
Reply #23 Friday, June 10, 2005 4:56 PM
Reply #23 Friday, June 10, 2005 4:56 PM
IP (3.00.089) opens okay on my system (XP SP-2) but I do get an error when I try and delete an installed icon package. The error basically says that it cannot delete the package and to try and reinstall it again. So, for now, I simply delete the folder of the set I want to delete through Windows Explorer.
Cafeend
Reply #24 Friday, June 10, 2005 9:56 PM
Reply #24 Friday, June 10, 2005 9:56 PM
Brian - haven't got around to zipping my themes as requested... but I did experiment with removing some of the packages myself.
It seems the culpirt in my case was "Bluecurve" - removing this from the IconPackager/Themes directory has fixed the startup issue.
The package can be found here...
Link
I tried downloading a fresh copy and re-installing, and the startup problem came right back
Brock, TheDude, MrDarkWolf - I would recommend either sending Brian the files he requested, or do what I did. Move all the folders from your IconPackager/Themes directory, then add them back one at a time, starting IP after each folder.
It seems the culpirt in my case was "Bluecurve" - removing this from the IconPackager/Themes directory has fixed the startup issue.
The package can be found here...
Link
I tried downloading a fresh copy and re-installing, and the startup problem came right back
Brock, TheDude, MrDarkWolf - I would recommend either sending Brian the files he requested, or do what I did. Move all the folders from your IconPackager/Themes directory, then add them back one at a time, starting IP after each folder.
Ninereeds2
Reply #25 Saturday, June 11, 2005 5:37 AM
Reply #25 Saturday, June 11, 2005 5:37 AM
confirmed on my end too, removed bluecurve, problem went away
Frogboy
Reply #26 Saturday, June 11, 2005 10:18 AM
Reply #26 Saturday, June 11, 2005 10:18 AM
That's odd. I wonder what is different about BlueCurve.
Cafeend
Reply #27 Sunday, June 12, 2005 4:09 AM
I guess you guys at Stardock have a better chance of figuring that out than us!
Reply #27 Sunday, June 12, 2005 4:09 AM
| That's odd. I wonder what is different about BlueCurve. |
I guess you guys at Stardock have a better chance of figuring that out than us!
Katrinakat
Reply #28 Sunday, June 12, 2005 1:15 PM
Reply #28 Sunday, June 12, 2005 1:15 PM
I'm having the same problem. The new version of IP crashes within seconds of its being opened, and if I attempt to open an individual IP file, I only get an error message.
bagginz
Reply #29 Monday, June 13, 2005 3:17 AM
Reply #29 Monday, June 13, 2005 3:17 AM
The problem has been fixed internally guys, thanks. The problem was actually a buffer overflow in the theme authors comments for bluecurve. There should be a new update going out within the next couple of days to address the problem.
Brian
Brian
Katrinakat
Reply #30 Monday, June 13, 2005 1:30 PM
Reply #30 Monday, June 13, 2005 1:30 PM
That's very good. Hovwever, I do not have the Bluecurve set, and I'm having the exact same problems described above. What's more, I tried to solve the problem by redownloading the shareware version (identified as version 2.5), since I've never had a problem with earlier versions. Unfortunately, it appeared to be the identical to the new crashing version, and it also crashed. Now what?
Corky_O
Reply #32 Monday, June 13, 2005 9:21 PM
Reply #32 Monday, June 13, 2005 9:21 PM
Katrinakat,
Not sure whether it would be best to wait for the update in your case, but you could try using the Zapper utility to uninstall the current version Link - Just download > double-click > use "Uninstall" tab to select IconPackager > OK.
After uninstall, reboot, delete the old IconPackager sub-directory in "C:\Program Files\Stardock" folder (where "C" is the letter drive).
Use the link left by Nakor in comment #3 to download and install Stardock Central, then run Stardock Central and use it to install IconPackager.
I am not having issues with IP version 3.x, which I installed on top of 2.50h.087 (the previous official release), so this is all I have to offer.
Note - I would recommend unloading all Stardock programs (and any other customization softwares) > return Windows to the default theme including all icons - before doing any uninstalling, deleting, and installing procedures to reduce the possibility of any conflicts.
I hope this helps you.
Not sure whether it would be best to wait for the update in your case, but you could try using the Zapper utility to uninstall the current version Link - Just download > double-click > use "Uninstall" tab to select IconPackager > OK.
After uninstall, reboot, delete the old IconPackager sub-directory in "C:\Program Files\Stardock" folder (where "C" is the letter drive).
Use the link left by Nakor in comment #3 to download and install Stardock Central, then run Stardock Central and use it to install IconPackager.
I am not having issues with IP version 3.x, which I installed on top of 2.50h.087 (the previous official release), so this is all I have to offer.
Note - I would recommend unloading all Stardock programs (and any other customization softwares) > return Windows to the default theme including all icons - before doing any uninstalling, deleting, and installing procedures to reduce the possibility of any conflicts.
I hope this helps you.
Katrinakat
Reply #33 Tuesday, June 14, 2005 9:24 AM
Reply #33 Tuesday, June 14, 2005 9:24 AM
Thanks Corky. Is the "Zapper" the same thing as the Registry Mechanic? I think maybe I'll wait for the update. Did wonder if part of the problem could be the fact that I'm still running SP1?
Just in case the updated version doesn't work either, is there any way of acquiring a pre-3.X version?
Just in case the updated version doesn't work either, is there any way of acquiring a pre-3.X version?
Corky_O
Reply #34 Tuesday, June 14, 2005 9:57 AM
Reply #34 Tuesday, June 14, 2005 9:57 AM
The "Zapper" is a Stardock utility to remove programs that are not uninstalling correctly due to missing files or other issues (not a Registry Mechanic to the best of my knowledge). It is not required, but is an option when having problems uninstalling the Stardock programs.
The only way I know of to obtain a version prior to the current version being offered is to have made an "Application Archive" using Stardock Central program.
Otherwise, I think you are out of luck.
I am not seeing any behavior in IP 3 to indicate that you would have a problem with running it on XP with SP1.
I think that if you remove the current version (using the Zapper or not), and delete the ObjectDock folder found in "C:\Program Files\Stardock" folder (where "C" is the letter drive), you will be able to install the updated version 3 without issue.
The program installer should be written to handle any registry keys correctly.
I hope this works for you.
The only way I know of to obtain a version prior to the current version being offered is to have made an "Application Archive" using Stardock Central program.
Otherwise, I think you are out of luck.
I am not seeing any behavior in IP 3 to indicate that you would have a problem with running it on XP with SP1.
I think that if you remove the current version (using the Zapper or not), and delete the ObjectDock folder found in "C:\Program Files\Stardock" folder (where "C" is the letter drive), you will be able to install the updated version 3 without issue.
The program installer should be written to handle any registry keys correctly.
I hope this works for you.
LouisvilleSluggah
Reply #35 Thursday, June 16, 2005 11:22 PM
Reply #35 Thursday, June 16, 2005 11:22 PM
Hey there, I just downloaded the new shareware but it just crashes everytime I try to open it. I Tried to uninstall and reinstall it and also redownloading it in case of lack of tranfer...but without any results.Now I gotta go back to the IP folder to manually uninstall it again... If anyones know something to help me, it would be appreciated.
BTW, I din't downloaded from Stardock central as an update, only window blinds is Installed and works perfectly. thanks
BTW, I din't downloaded from Stardock central as an update, only window blinds is Installed and works perfectly. thanks
christassie
Reply #36 Saturday, June 25, 2005 1:35 PM
Reply #36 Saturday, June 25, 2005 1:35 PM
There is no doubt whatsoever: Icon Packager paralyzes my windows help and support along with desktop assistance, etc. I did a fresh install of Windows XP SP2. Help and support work fine at this point. Then I create a restore point. Next, I install Icon Packager which works great in and of itself. My Windows XP help and support will work as well, until the computer is restarted or rebooted. After that point, help and support, desktop assistance, and problems with the taskbar freezing, among others begin. The only way to straighten things back out, is to a restore to the point before Icon Packager was installed. This has taken many hours at the computer, working by trial and error with my software to find out which software was responsible for the disabling of Windows XP help and support. I hope Stardock does something about the compability issues with this program and soon, or at least allow us access to older versions that do not cause so many problems. 
christassie
Reply #37 Saturday, June 25, 2005 1:37 PM
Reply #37 Saturday, June 25, 2005 1:37 PM
There is no doubt whatsoever: Icon Packager paralyzes my windows help and support along with desktop assistance, etc. I did a fresh install of Windows XP SP2. Help and support work fine at this point. Then I create a restore point. Next, I install Icon Packager which works great in and of itself. My Windows XP help and support will work as well, until the computer is restarted or rebooted. After that point, help and support, desktop assistance, and problems with the taskbar freezing, among others begin. The only way to straighten things back out, is to a restore to the point before Icon Packager was installed. This has taken many hours at the computer, working by trial and error with my software to find out which software was responsible for the disabling of Windows XP help and support. I hope Stardock does something about the compability issues with this program and soon, or at least allow us access to older versions that do not cause so many problems.
christassie
Reply #38 Saturday, June 25, 2005 1:38 PM
Reply #38 Saturday, June 25, 2005 1:38 PM
There is no doubt whatsoever: Icon Packager paralyzes my windows help and support along with desktop assistance, etc. I did a fresh install of Windows XP SP2. Help and support work fine at this point. Then I create a restore point. Next, I install Icon Packager which works great in and of itself. My Windows XP help and support will work as well, until the computer is restarted or rebooted. After that point, help and support, desktop assistance, and problems with the taskbar freezing, among others begin. The only way to straighten things back out, is to a restore to the point before Icon Packager was installed. This has taken many hours at the computer, working by trial and error with my software to find out which software was responsible for the disabling of Windows XP help and support. I hope Stardock does something about the compability issues with this program and soon, or at least allow us access to older versions that do not cause so many problems.
Corky_O
Reply #39 Saturday, June 25, 2005 3:40 PM
Reply #39 Saturday, June 25, 2005 3:40 PM
MrZaie,
If you have not already done so, please contact tech support Email and explain the situation, including:
- What you have done to test the situation
- Your system configuration: OS, Processor, RAM, Video adapter, Anti-Virus and Firewall programs
- Version of IconPackager, and which package(s) that you used to test
This will help them greatly in trying to reproduce the problem, and to design a fix for future releases.
If you have not already done so, please contact tech support Email and explain the situation, including:
- What you have done to test the situation
- Your system configuration: OS, Processor, RAM, Video adapter, Anti-Virus and Firewall programs
- Version of IconPackager, and which package(s) that you used to test
This will help them greatly in trying to reproduce the problem, and to design a fix for future releases.
Chasbo
Reply #40 Wednesday, June 29, 2005 4:57 AM
Reply #40 Wednesday, June 29, 2005 4:57 AM
I bought IP3. Installs fine looks good but when logging off then logging back on wierd stuff happens especially with McAfee (See #10 the dude) Virus scan won't go on, can't go to the McAfee control panel. Can't do anything with Windows control panel. Firefox won't go. $14.95 down the drain! I had to restore back 3 days then all was fine except that my $14.95 is gone! XP home, SP2, Compaq Presario 2.8 ghz, 512 RAM. I really think there is something with McAfee which I have used for years with no problems. I don't plan on abandoning McAfee. I use McAfee antivirus and firewall. I emailed support at Stardock. No reply except the standard uninstall reinstall reply. Yes, I did that before even emailing them to no avail. I even called them and left my phone number, the guy asked for it. Oh, if I logged on to my wife's account there was no trouble. I might add that she doesn't use any of the Stardock stuff at all just XP straight up. That's how I did the restore of three days back by going on her account because i couldn't use the control panel on my account. What gives? Please, some help!?! 
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Reply #21 Friday, June 10, 2005 8:43 AM