How long is reasonable?
Monday, May 16, 2005 by Fairyy~ | Discussion: WinCustomize Site Issues
I'm lucky if I can get through one page of screen shots before I get to watch my cursor spin. I thought the new site was supposed to be faster, better, improved ?
Lets see if I hit the send button now....
Reply #22 Wednesday, May 18, 2005 4:07 AM
[wincustomize.com] Alienware High-Performance Systems
An Error Occurred
There was a problem opening /index.aspx.
Whatever you were trying to do, it didn't work out the way you expected.
You could go back and try again, or perhaps return to the Home Page.
Error Detail
Error Date and Time: 5/18/2005 3:48:21 AM
Error Message: Must set Email property
Error Source: SDNetLib
Stack Trace:
at SDNetLib.UserAccountBase.get_UserCacheKey()
at SDNetLib.WC_User.get_UserCacheKey()
at Wincustomize.PageBase.CheckLogon()
at Wincustomize.PageBase.Page_Init(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Web.UI.Control.OnInit(EventArgs e)
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Page.ProcessRequestMain()
******************************
Server Variables
Variable
Value
ALL_HTTP HTTP_CONNECTION:keep-alive HTTP_KEEP_ALIVE:300 HTTP_ACCEPT:text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5 HTTP_ACCEPT_CHARSET:ISO-8859-1,utf-8;q=0.7,*;q=0.7 HTTP_ACCEPT_ENCODING:gzip,deflate HTTP_ACCEPT_LANGUAGE:en-us,en;q=0.5 HTTP_COOKIE:UserInfo=BDL=371825165; DL=Elfin.wba=1; ASP.NET_SessionId=mh0dnabskx4ztpjhwlxxby3n; SDC=u=1 HTTP_HOST:www.wincustomize.com HTTP_REFERER:https://www.wincustomize.com/index.aspx?u=0 HTTP_USER_AGENT:Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0 (ax)
ALL_RAW Connection: keep-alive Keep-Alive: 300 Accept: text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5 Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7 Accept-Encoding: gzip,deflate Accept-Language: en-us,en;q=0.5 Cookie: UserInfo=BDL=371825165; DL=Elfin.wba=1; ASP.NET_SessionId=mh0dnabskx4ztpjhwlxxby3n; SDC=u=1 Host: www.wincustomize.com Referer: https://www.wincustomize.com/index.aspx?u=0 User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0 (ax)
APPL_MD_PATH /LM/W3SVC/317537995/Root
APPL_PHYSICAL_PATH E:\www.wincustomize.com\
AUTH_TYPE
AUTH_PASSWORD
LOGON_USER
CERT_COOKIE
CERT_FLAGS
CERT_ISSUER
CERT_KEYSIZE
CERT_SECRETKEYSIZE
CERT_SERIALNUMBER
CERT_SERVER_ISSUER
CERT_SERVER_SUBJECT
CERT_SUBJECT
CONTENT_LENGTH 0
CONTENT_TYPE
GATEWAY_INTERFACE CGI/1.1
HTTPS off
HTTPS_KEYSIZE
HTTPS_SECRETKEYSIZE
HTTPS_SERVER_ISSUER
HTTPS_SERVER_SUBJECT
INSTANCE_ID 317537995
INSTANCE_META_PATH /LM/W3SVC/317537995
LOCAL_ADDR 66.28.242.218
PATH_INFO /index.aspx
PATH_TRANSLATED E:\www.wincustomize.com\index.aspx
QUERY_STRING cmd=logout
REMOTE_ADDR 172.133.167.40
REMOTE_HOST 172.133.167.40
REMOTE_PORT 3401
REQUEST_METHOD GET
SCRIPT_NAME /index.aspx
SERVER_NAME www.wincustomize.com
SERVER_PORT 80
SERVER_PORT_SECURE 0
SERVER_PROTOCOL HTTP/1.1
SERVER_SOFTWARE Microsoft-IIS/6.0
URL /index.aspx
HTTP_CONNECTION keep-alive
HTTP_KEEP_ALIVE 300
HTTP_ACCEPT text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5
HTTP_ACCEPT_CHARSET ISO-8859-1,utf-8;q=0.7,*;q=0.7
HTTP_ACCEPT_ENCODING gzip,deflate
HTTP_ACCEPT_LANGUAGE en-us,en;q=0.5
HTTP_COOKIE UserInfo=BDL=371825165; DL=Elfin.wba=1; ASP.NET_SessionId=mh0dnabskx4ztpjhwlxxby3n; SDC=u=1
HTTP_HOST www.wincustomize.com
HTTP_REFERER https://www.wincustomize.com/index.aspx?u=0
HTTP_USER_AGENT Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0 (ax)
Reply #23 Wednesday, May 18, 2005 4:11 AM
Hit back button...tried again...finally posted at 5:04 am (EST )
Total time to send this post was over 5 minutes.
Reply #24 Wednesday, May 18, 2005 4:27 AM
Reply #25 Thursday, May 19, 2005 6:27 AM
I went to another page instead of WC main page and was then able to log in...of course that could be a coinsidence
Here is browser link and error details
Log in attempt today at 6:39 am est.
*****************************************************************************
https://www.wincustomize.com/Error.aspx?aspxerrorpath=/index.aspx
********************************************************************************
https://www.wincustomize.com/viewskin.aspx?SID=1&SkinID=429&LibID=37
error in IE explorer logging in
An Error Occurred
There was a problem opening /index.aspx.
Whatever you were trying to do, it didn't work out the way you expected.
You could go back and try again, or perhaps return to the Home Page.
Error Detail
Error Date and Time: 5/19/2005 5:57:29 AM
Error Message: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
Error Source: .Net SqlClient Data Provider
Stack Trace:
at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream)
at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior)
at System.Data.SqlClient.SqlCommand.System.Data.IDbCommand.ExecuteReader(CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.FillFromCommand(Object data, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataTable dataTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataTable dataTable)
at SDNetLib.DAL.ExecuteQuery(String SQL, ArrayList _param, String DataTableName, String ConnectString, SqlConnection& ConnectionObject)
at SDSArticles.Articles.ArticleFactory.GetPublicRecentForumPostsList(AccountType AccountTypeID, Int32 Count)
at Wincustomize.CArticles.GetPublicRecentForumPostsList(Int32 Count)
at Wincustomize.UC_Main_RightBar_RecentForumPosts.Page_Load(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain()
Server Variables
Variable
Value
ALL_HTTP HTTP_CACHE_CONTROL:max-age=259200 HTTP_CONNECTION:keep-alive HTTP_KEEP_ALIVE:300 HTTP_VIA:1.1 cie-ixbox.exercito.local:8080 (squid/2.5.STABLE5) HTTP_ACCEPT:text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5 HTTP_ACCEPT_CHARSET:ISO-8859-1,utf-8;q=0.7,*;q=0.7 HTTP_ACCEPT_ENCODING:gzip,deflate HTTP_ACCEPT_LANGUAGE:en-us,en;q=0.5 HTTP_COOKIE:ASP.NET_SessionId=oterdz55e0hoq3rw0pcv5nb2; SDC=u=1 HTTP_HOST:www.wincustomize.com HTTP_REFERER:https://www.wincustomize.com/index.aspx?u=0 HTTP_USER_AGENT:Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4 HTTP_X_FORWARDED_FOR:10.105.0.29
ALL_RAW Cache-Control: max-age=259200 Connection: keep-alive Keep-Alive: 300 Via: 1.1 cie-ixbox.exercito.local:8080 (squid/2.5.STABLE5) Accept: text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5 Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7 Accept-Encoding: gzip,deflate Accept-Language: en-us,en;q=0.5 Cookie: ASP.NET_SessionId=oterdz55e0hoq3rw0pcv5nb2; SDC=u=1 Host: www.wincustomize.com Referer: https://www.wincustomize.com/index.aspx?u=0 User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4 X-Forwarded-For: 10.105.0.29
APPL_MD_PATH /LM/W3SVC/317537995/Root
APPL_PHYSICAL_PATH E:\www.wincustomize.com\
AUTH_TYPE
AUTH_PASSWORD
LOGON_USER
CERT_COOKIE
CERT_FLAGS
CERT_ISSUER
CERT_KEYSIZE
CERT_SECRETKEYSIZE
CERT_SERIALNUMBER
CERT_SERVER_ISSUER
CERT_SERVER_SUBJECT
CERT_SUBJECT
CONTENT_LENGTH 0
CONTENT_TYPE
GATEWAY_INTERFACE CGI/1.1
HTTPS off
HTTPS_KEYSIZE
HTTPS_SECRETKEYSIZE
HTTPS_SERVER_ISSUER
HTTPS_SERVER_SUBJECT
INSTANCE_ID 317537995
INSTANCE_META_PATH /LM/W3SVC/317537995
LOCAL_ADDR 66.28.242.218
PATH_INFO /Skins.aspx
PATH_TRANSLATED E:\www.wincustomize.com\Skins.aspx
QUERY_STRING LibID=22
REMOTE_ADDR 195.23.90.199
REMOTE_HOST 195.23.90.199
REMOTE_PORT 48244
REQUEST_METHOD GET
SCRIPT_NAME /Skins.aspx
SERVER_NAME www.wincustomize.com
SERVER_PORT 80
SERVER_PORT_SECURE 0
SERVER_PROTOCOL HTTP/1.0
SERVER_SOFTWARE Microsoft-IIS/6.0
URL /Skins.aspx
HTTP_CACHE_CONTROL max-age=259200
HTTP_CONNECTION keep-alive
HTTP_KEEP_ALIVE 300
HTTP_VIA 1.1 cie-ixbox.exercito.local:8080 (squid/2.5.STABLE5)
HTTP_ACCEPT text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5
HTTP_ACCEPT_CHARSET ISO-8859-1,utf-8;q=0.7,*;q=0.7
HTTP_ACCEPT_ENCODING gzip,deflate
HTTP_ACCEPT_LANGUAGE en-us,en;q=0.5
HTTP_COOKIE ASP.NET_SessionId=oterdz55e0hoq3rw0pcv5nb2; SDC=u=1
HTTP_HOST www.wincustomize.com
HTTP_REFERER https://www.wincustomize.com/index.aspx?u=0
HTTP_USER_AGENT Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.8) Gecko/20050511 Firefox/1.0.4
HTTP_X_FORWARDED_FOR 10.105.0.29
Reply #26 Thursday, May 19, 2005 6:44 AM
Server Application Unavailable
The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request.
Administrator Note: An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur.
Reply #28 Thursday, May 19, 2005 7:11 AM
Reply #29 Thursday, May 19, 2005 8:49 AM
| Server Application Unavailable The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request. Administrator Note: An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur. |
I have gotten this same message numerous times today. I tried to log on to the site from 6:28am till after 7. Finally got on, and it took another 4 minutes for me to get to my personal pages. Now I am getting alot of the quoted Server Application Unavailble pages. Before today, I have never seen that before. I am also getting the common Server Application Error page like the one Karen listed in comment #25. I got the same one 5 times trying to get to this thread, only it was a forum.aspx errot instead of index.aspx. I hope all this info we are giving helps you nail this problem down.
LOL I just got the Server Application Unavailable Error trying to submit this comment. I'll try again. Same thing!
Reply #30 Thursday, May 19, 2005 8:53 AM
Reply #31 Thursday, May 19, 2005 10:10 AM
| Unfortunately for the last couple of weeks we have been busy with a couple of other projects that have taken our attention away from WinCustomize. We should be completing those projects in the next day our two and will be returning our attention back to WinCustomize to continue to clean up these problems. |
We are paying for this site, remember? Shouldn't we be the number one priority? Or is that other project paying you more? I'm starting to lose patience with you guys... This is no way to run a business. I'm very likely on the last renewal of my subscription here... and that saddens me, because I love the people here, and when this site is actually working, it's a great site. I just think you guys are in over your heads. Maybe you should win back our confidence by making the site 100% free until you figure out what the heck you're doing...

Reply #32 Thursday, May 19, 2005 10:49 AM
| We are paying for this site, remember? Shouldn't we be the number one priority? Or is that other project paying you more? I'm starting to lose patience with you guys... This is no way to run a business. I'm very likely on the last renewal of my subscription here... and that saddens me, because I love the people here, and when this site is actually working, it's a great site. I just think you guys are in over your heads. Maybe you should win back our confidence by making the site 100% free until you figure out what the heck you're doing... |
My question is this: What is the ratio of paying subscribers to non-paying registered users on the site? The way it seems to be structured, those of us who have paid our $20 are not only paying for our own use, but for the use of those who have not paid. If everyone who registered (about 2 million?) paid, that surely would be enough to support the infrastructure and staff to make the site work consistently. $20 a year is not really much to pay, but how much is it worth to underwrite those who refuse to throw in?
Reply #33 Thursday, May 19, 2005 10:50 AM
| [clwoods] The link in #26 is bad. It just takes me to the last comment. |
The link was what I pasted from my browser to show them what operation i was performing when the error occured..that was the only reason for the link Cindi...
Reply #34 Thursday, May 19, 2005 11:00 AM
| We are paying for this site, remember? Shouldn't we be the number one priority? Or is that other project paying you more? I'm starting to lose patience with you guys... This is no way to run a business. I'm very likely on the last renewal of my subscription here |
| $20 a year is not really much to pay, but how much is it worth to underwrite those who refuse to throw in? |
~Just a quck comment on this issue. I recall either T-man or someone explaining that Stardock pays the bulk of the servers. Then the subscriptions were helping to pay the extra burden . But..todays problem seemed different. Other times when I couldnt log into WC I logged in through my Stardock Central. I took a SS of that error message and it said Stardock server could not be reached. Im not sure how it all works but maybe the problem is with stardock ? Im sure they are working on it which could be why the errors are worse today.
Reply #35 Thursday, May 19, 2005 11:15 AM
hi everyone,
fist off, thanks for all the feedback you have given us.
Today we have had some database issues which have been tended to. If problems such as login/logout pages not loading and what not, please let us know.
if you do not want to post it publicly, please email me at [email protected]
Thank you
Flyin
WC Dev Team
Reply #36 Thursday, May 19, 2005 11:15 AM
The laughable part was that after it gave me all the stats on the error, at the very bottom of the page, it said that the error page itself was in error!

Reply #38 Thursday, May 19, 2005 4:12 PM
| The link was what I pasted from my browser to show them what operation i was performing when the error occured..that was the only reason for the link Cindi... |
Sorry Karen. I thought the bad link was another problem with the site.
Reply #39 Sunday, May 22, 2005 11:23 AM
Server Error in '/' Application.
--------------------------------------------------------------------------------
Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.
Details: To enable the details of this specific error message to be viewable on remote machines, please create a
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's
Reply #40 Friday, May 27, 2005 7:10 PM

Please login to comment and/or vote for this skin.
Welcome Guest! Please take the time to register with us.
There are many great features available to you once you register, including:
- Richer content, access to many features that are disabled for guests like commenting on the forums and downloading skins.
- Access to a great community, with a massive database of many, many areas of interest.
- Access to contests & subscription offers like exclusive emails.
- It's simple, and FREE!








Reply #21 Wednesday, May 18, 2005 4:05 AM
[wincustomize.com] Alienware High-Performance Systems
An Error Occurred
There was a problem opening /index.aspx.
Whatever you were trying to do, it didn't work out the way you expected.
You could go back and try again, or perhaps return to the Home Page.
Error Detail
Error Date and Time: 5/18/2005 3:48:21 AM
Error Message: Must set Email property
Error Source: SDNetLib
Stack Trace:
at SDNetLib.UserAccountBase.get_UserCacheKey()
at SDNetLib.WC_User.get_UserCacheKey()
at Wincustomize.PageBase.CheckLogon()
at Wincustomize.PageBase.Page_Init(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Web.UI.Control.OnInit(EventArgs e)
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Page.ProcessRequestMain()
******************************
Server Variables
Variable
Value
ALL_HTTP HTTP_CONNECTION:keep-alive HTTP_KEEP_ALIVE:300 HTTP_ACCEPT:text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5 HTTP_ACCEPT_CHARSET:ISO-8859-1,utf-8;q=0.7,*;q=0.7 HTTP_ACCEPT_ENCODING:gzip,deflate HTTP_ACCEPT_LANGUAGE:en-us,en;q=0.5 HTTP_COOKIE:UserInfo=BDL=371825165; DL=Elfin.wba=1; ASP.NET_SessionId=mh0dnabskx4ztpjhwlxxby3n; SDC=u=1 HTTP_HOST:www.wincustomize.com HTTP_REFERER:https://www.wincustomize.com/index.aspx?u=0 HTTP_USER_AGENT:Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0 (ax)
ALL_RAW Connection: keep-alive Keep-Alive: 300 Accept: text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5 Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7 Accept-Encoding: gzip,deflate Accept-Language: en-us,en;q=0.5 Cookie: UserInfo=BDL=371825165; DL=Elfin.wba=1; ASP.NET_SessionId=mh0dnabskx4ztpjhwlxxby3n; SDC=u=1 Host: www.wincustomize.com Referer: https://www.wincustomize.com/index.aspx?u=0 User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0 (ax)
APPL_MD_PATH /LM/W3SVC/317537995/Root
APPL_PHYSICAL_PATH E:\www.wincustomize.com\
AUTH_TYPE
AUTH_PASSWORD
LOGON_USER
CERT_COOKIE
CERT_FLAGS
CERT_ISSUER
CERT_KEYSIZE
CERT_SECRETKEYSIZE
CERT_SERIALNUMBER
CERT_SERVER_ISSUER
CERT_SERVER_SUBJECT
CERT_SUBJECT
CONTENT_LENGTH 0
CONTENT_TYPE
GATEWAY_INTERFACE CGI/1.1
HTTPS off
HTTPS_KEYSIZE
HTTPS_SECRETKEYSIZE
HTTPS_SERVER_ISSUER
HTTPS_SERVER_SUBJECT
INSTANCE_ID 317537995
INSTANCE_META_PATH /LM/W3SVC/317537995
LOCAL_ADDR 66.28.242.218
PATH_INFO /index.aspx
PATH_TRANSLATED E:\www.wincustomize.com\index.aspx
QUERY_STRING cmd=logout
REMOTE_ADDR 172.133.167.40
REMOTE_HOST 172.133.167.40
REMOTE_PORT 3401
REQUEST_METHOD GET
SCRIPT_NAME /index.aspx
SERVER_NAME www.wincustomize.com
SERVER_PORT 80
SERVER_PORT_SECURE 0
SERVER_PROTOCOL HTTP/1.1
SERVER_SOFTWARE Microsoft-IIS/6.0
URL /index.aspx
HTTP_CONNECTION keep-alive
HTTP_KEEP_ALIVE 300
HTTP_ACCEPT text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5
HTTP_ACCEPT_CHARSET ISO-8859-1,utf-8;q=0.7,*;q=0.7
HTTP_ACCEPT_ENCODING gzip,deflate
HTTP_ACCEPT_LANGUAGE en-us,en;q=0.5
HTTP_COOKIE UserInfo=BDL=371825165; DL=Elfin.wba=1; ASP.NET_SessionId=mh0dnabskx4ztpjhwlxxby3n; SDC=u=1
HTTP_HOST www.wincustomize.com
HTTP_REFERER https://www.wincustomize.com/index.aspx?u=0
HTTP_USER_AGENT Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0 (ax)