Can't install Impulse

Tuesday, November 24, 2009 by jazzymjr | Discussion: Stardock Support General

I just upgraded my PC to Win7, doing a clean install.  I cannot install Impulse...I keep getting the message that Impulse cannot find a required file (does not tell me what the file is).  I tried installing Impulse from my Registrations page on my WC site, and also directly from the Impulse site.  I get the same message both places.  I also tried the download to my computer (save, then run) and the Run directly from both my WC page and the Impulse site.



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Reply #1 Tuesday, November 24, 2009 7:13 AM

Hi mj! Did you have your security software turned off during the download/install? *edit: You probably're pretty experienced with this stuff.

Next...did your upgrade actually do just the upgrade, or did it inform you it had to do a full install?


Reply #2 Tuesday, November 24, 2009 8:22 AM

Hey doc!  Yea, my security stuff was off, I was logged on as Administrator.  I clicked on the full install, since I had a clean drive, with no Stardock stuff on it. 

Here is the message I keep getting:  The Setup Wizard for Impulse has failed:  "The system cannot find the file specified". Please check your settings and try again.  

This is nuts! 

Reply #3 Tuesday, November 24, 2009 9:03 AM

I sent I.D. a pm about it with a link to this thread. That's a weird message, alright. Were you using ie8 or ie7 to download Impulse? I used 8 and had no problems gettig set up. SD likes using ie more than other browsers.

Give it a try. If you did, then open that ticket with tech support.

Another thought... Create a file in say, Down;oads and call it Impulse. Download Impulse and put it there as 'save'. Then open that file and double click on Impulse itself and see if it installs. If not, right click on it and explore it and double click on the 'setup.exe' that's probably there.

Reply #4 Tuesday, November 24, 2009 10:17 AM you have .NET installed? You should have 3.5 if you did a clean install BUT it occurs to me that your >NET framework might not be the required... you might need to get

From SD Knowledgebase:

"Impulse requires the Microsoft .NET Framework to run. .NET is a software technology that is available with several Microsoft Windows operating systems which includes a large library of pre-coded solutions to common programming problems. If you have Windows Vista it is very likely that you already have it installed. If you have XP installed you can download .NET from Microsoft. Here is one of the links to multiple versions to download and more information:

If you are not sure if you have .NET please download the following utility:
After it downloads, extract the contents of the .zip and run netfx_setupverifier.exe

When the program opens, select '.NET Framework 2.0' and then click the verify button. It will give you a result of the condition of .NET. Click in the dropdown box and select '.NET Framework 2.0 SP1' and then click the verify button."

Reply #5 Tuesday, November 24, 2009 10:28 AM

I think Doc nailed it need to have Net2.0 installed for Impulse to install.

Reply #6 Tuesday, November 24, 2009 12:27 PM

I already checked about the Framework.  I attempted to install it before I tried to install Impulse, and I got the message that it was already installed....however, I don't see it anywhere in my programs list or update list.  So, I'm not sure.

Reply #7 Tuesday, November 24, 2009 12:37 PM

Doc, I tried the link you gave for the verifier, but the page never loaded....timed out, then another time, said the link was broken.

Reply #8 Tuesday, November 24, 2009 12:46 PM

Okay, I finally got to the link for the verifier.  It says I have .Net 3.5, SP1, that is not the issue.  It also said I had .Net 2, .Net 2, SP1, and .Net 3 installed as well.

Reply #9 Tuesday, November 24, 2009 1:32 PM

Just an idea.....try turning UAC off while you install. Slider all the way to the bottom.

ps....realized after I posted that net framework is included with W7.....

Reply #10 Tuesday, November 24, 2009 1:48 PM

You should have 3.5

But good idea about the UAC....that shouldn't be the problem, though.

Reply #11 Tuesday, November 24, 2009 2:47 PM

Turning off UAC didn't change a thing...still get the same message as noted above!  Grrrrrrr

Reply #12 Tuesday, November 24, 2009 10:48 PM

Try running the following file:

Once you do, try the install again.

Reply #13 Wednesday, November 25, 2009 5:03 AM

Shirley, I ran that file and then tried the install again, and STILL got the same message!

Reply #14 Wednesday, November 25, 2009 6:37 PM

I still have not been able to install impulse.  Is there anyway I can download Windowblinds by itself?  I can wait for Skin Studio, but I would like to be able to use my Christmas skin on my PC. 

This really sucks!  If I knew that this was gonna be such an issue, with no apparant way to "fix" it, I would have waited longer to switch over to Windows 7!

PS:  I submitted a support ticket yesterday, but have not heard anything back yet.


Reply #15 Wednesday, November 25, 2009 8:16 PM

jazzy - Have you tried installing the full version of Impulse?

Reply #16 Wednesday, November 25, 2009 8:27 PM

jazzy - Have you tried installing the full version of Impulse?

Yea, I did...I first tried the full install, since I didn't have anything on the drive.  When that didn't work, I tried the update.  The thing that bugsme is that I never got what file was that was in question.  No error log at all.  Impulse never installed.

Reply #17 Wednesday, November 25, 2009 8:42 PM

Worth a try....

control panel/all control panel items/performane information and tools/advanced tools/view performance details in event log.

Dunno if the error will be flagged there...but might be...

Reply #18 Wednesday, November 25, 2009 9:03 PM

Jafo, I'll try that in the pc is already shut down for the day...I'm on my laptop.  I'll post back here in the morning to let you know if I found anything there.

Reply #19 Thursday, November 26, 2009 6:49 AM

Jafo, I couldn't find any error log there either.  The only error I found was for when my paint shop pro crashed on!  I really didn't think there would be an error log anyway because Impulse never got installed.  I only got as far as the location for Impulse...then I got the screen pop-up with the message noted above.

Reply #20 Thursday, November 26, 2009 6:57 AM

I'm kinda stumped none of my installs [post beta] has ever given trouble.  I havre Impulse installed in 4 'places' on this machine alone...[VMWare]...Vista 32 XP Pro and 2 of win 7 64.

It can 'only' be something interfering with the install...such as an AV that is not actually off, or some other installed proggy that is conflicting.

Either that or the OS [or you] cannot access the install files due to some permission issue.

With a bit of luck someone more clever than I will solve it...but it's currently a 'bad time' with Thanksgiving holidays, etc....

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