Norton antivirus and System Restore

If you have to restore your computer with Norton installed

Sunday, May 11, 2008 by ALMonty | Discussion: Windows Software

This is for people that use Norton Antivirus and had to Restore your computer.

Situation:

You have installed a 2006 or later versions of a Norton program, such as Norton AntiVirus 2006, Norton Internet Security 2006, Norton Personal Firewall 2006, or Norton SystemWorks 2006. You run the Windows System Restore to restore your computer to a previous point. When you do, you see:

 

Message: "Restoration Incomplete. Your computer cannot be restored . . . " when you run Windows System Restore

 

Solution:

 

For Norton 2008 product

 

STEP 1 Temporarily turn off product protection

  1. Start your Norton product
  2. In the lower left corner of the window, click Options > Norton Internet Security or Norton AntiVirus.
  3. In the right pane, under How to protect your product from hackers, uncheck Turn on protection for Norton products [recommended].
  4. Click Apply and then click OK.

STEP 2 Run Windows System Restore

 

Follow the operating system instructions to run Windows System Restore.
 

STEP 3 Turn on product protection

  1. Start your Norton product
  2. In the lower left corner of the window, click Options > Norton Internet Security or Norton AntiVirus.
  3. In the right pane, under How to protect your product from hackers, check Turn on protection for Norton products [recommended].
  4. Click Apply and then click OK.

For Norton 2007 product

 

STEP 1 Temporarily turn off product protection

  1. Start your Norton product
  2. On the Norton AntiVirus tab or the Norton Internet Security tab, click Settings.
  3. Under Basic Security, click Auto-Protect.
  4. Click Configure.
  5. In the left pane, click Miscellaneous.
  6. In the right pane, under How to protect my product, uncheck Turn on protection for my Symantec product.
  7. Click OK.

STEP 2 Run Windows System Restore

 

Follow the operating system instructions to run Windows System Restore.
 

STEP 3 Turn on product protection

  1. Start your Norton product
  2. On the Norton AntiVirus tab or the Norton Internet Security tab, click Settings.
  3. Under Basic Security, click Auto-Protect.
  4. Click Configure.
  5. In the left pane, click Miscellaneous.
  6. In the right pane, under How to protect my product, check Turn on protection for my Symantec product.
  7. Click OK.

For Norton 2006 or earlier product

 

STEP 1 Temporarily turn off product protection

  1. Start your Norton product
  2. Click the Options button > Norton AntiVirus.
  3. In the left pane, click Miscellaneous.
  4. At the bottom of the right pane, look for "How to protect my product."
  5. Uncheck Turn protection on for my Symantec product.
  6. Click OK.

STEP 2 Run Windows System Restore

 

Follow the operating system instructions to run Windows System Restore.

 

STEP 3 Temporarily turn on product protection

  1. Start your Norton product
  2. Click the Options button > Norton AntiVirus.
  3. In the left pane, click Miscellaneous.
  4. At the bottom of the right pane, look for "How to protect my product."
  5. Check Turn protection on for my Symantec product.
  6. Click OK.
8 Reply 42 Referrals
WeatherBound
Reply #1 Sunday, May 11, 2008 4:15 PM
I don't use any of Norton Products.

I do have the same error message though. I am running Avast anti virus On vista 32 home premium.
anyone else having this problem?

WebGizmos
Reply #2 Sunday, May 11, 2008 5:09 PM
I use Norton but I don't use System Restore anymore. When I did I never got anything like that....it usually did nothing....quite useless in my opinion so I just turned it off and coughed up the money for Acronis True Image.

tigerlady
Reply #3 Monday, May 12, 2008 1:19 AM
I FINALLY figured out how to use system restore...and it WORKS! Reboot into safe mode, THEN run system restore and reboot. Works every time. It takes a little longer and it helps to remember to set restore points but it really DOES work. I'd hate to tell you how long I've been using a computer before I found THAT little tip somewhere online.

Jafo
Reply #4 Monday, May 12, 2008 1:45 AM

Situation:You have installed a 2006 or later versions of a Norton program, such as Norton AntiVirus 2006, Norton Internet Security 2006, Norton Personal Firewall 2006, or Norton SystemWorks 2006. You run the Windows System Restore to restore your computer to a previous point. When you do, you see: Message: "Restoration Incomplete. Your computer cannot be restored . . . " when you run Windows System Restore Solution:

Solution:

Uninstall.

Pray minimal crap is left....

Use another AV proggy....


SanChonino
Reply #5 Monday, May 12, 2008 2:33 AM
Solution:

Uninstall.

Pray minimal crap is left....

Use another AV proggy....


QFT

Leo the Lion
Reply #6 Monday, May 12, 2008 8:27 AM
I use Norton but I don't use System Restore anymore. When I did I never got anything like that....it usually did nothing....quite useless in my opinion so I just turned it off and coughed up the money for Acronis True Image.


Wise move, WG. Very wise move. I've very rarely found that System Restore works and Acronis is the best way to beat that problem   

tigerlady
Reply #7 Monday, May 12, 2008 4:25 PM
See Reply #3. System Restore DOES work...from safe boot. REALLY, it does.

teddybearcholla
Reply #8 Monday, May 12, 2008 5:33 PM


I've used Nortons since I've been on a computer ( 1998)...no problems at all....I also had to use system restore once, and it worked just fine.

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