Stardock Support is down?

eSupport, MyColors, WindowBlinds, Impulse,...

Thursday, April 10, 2008 by SteveGosselin | Discussion: Stardock Support General

Hi,

I have submitted two tickets: SBY-457148 (Mar 31 2008 03:41 PM) + LEZ-845190 (Apr 02 2008 08:37 PM). Still no answer from Stardock Support.

Also, Stardock seems to have some problems with their softwares/addons:
- Impulse > Many problems (Problematic MyColors update process - Vista)
- Impulse > Automatic archiving doesn't work or doesn't exist (before the update process)
- Some problems with WindowBlinds (Vista)
- Impulse > MyColors Cosmos not listed
- Impulse > Some programs are not listed (Object Desktop Premium Suites, Desktop Gadgets and ObjectDesktop Documentation)
- Impulse > Very sloowwwly navigation (Community tab)
- MyColors Sins of a Solar Empire > Buggy under Vista
- WindowBlinds 6 > Child windows not skinned in Opera, WinRAR, MP3Tag and Command Prompt. (YLK-131195 - Jun 22 2006 12:56 AM)
- WinCustomize Website > Not compatible with Opera browser.
- WinCustomize browser > Out-to-date and problematic (logging errors)

I'm slightly disappointed of Stardock since the last two years. ( I hope that the future will be better...

Notice: I don't know if it is at the good place for this kind of "comments/complains", I don't found the email to submit my comments.  

32 Reply 15 Referrals
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DorkCoffeez
Reply #21 Friday, April 11, 2008 3:38 PM
Chasbo I'm afraid this isn't the thread for that. This thread is addressing support system issues.

Please post in the support forum as a new thread and myself as well as the comunity will help you out. We will also need to know what OS you are using and what video drivers you are on. If you think you might be behind please try updating them and let us know if it works.

You can also contact us with the posted links above to submit a formal ticket.

Chasbo
Reply #22 Friday, April 11, 2008 4:00 PM
On Board Graphics. Updated as much as possible.

NO OTHER SKIN DOES THIS AND I HAVE A LOT OF THEM.

I can see this is gonna be a tough nut to crack. ok I'll try to do as you say. I bet my $9.95 is gone forever.

DorkCoffeez
Reply #23 Friday, April 11, 2008 4:21 PM
If you use support and we can't it to work we will issue a refund for the purchase. It is part of our return policy. So either way you will have a working product or your money back, we have you covered.

Chasbo
Reply #24 Friday, April 11, 2008 5:44 PM
I will and I thank you very much.

RPGFX
Reply #25 Tuesday, April 15, 2008 3:50 PM
I sent an email to support yesterday, and got no auto reply and still no human answer at all.
Where would I even find a "ticket" number? I haven't gotten any responses. Oh, and I've tried repeatedly to call Stardock, and they never seem to be in.

And this is about an issue in which I've SPENT money, and the money has been taken out of my paypal account, and I received a bad download...

I'm pretty annoyed with Stardock right now...


RPGFX
Reply #26 Tuesday, April 15, 2008 3:59 PM
well, right after I run my mouth, I get Stardock on the phone, and they fix my problem in like 2 seconds...

Just like a woman, Stardock is.. can't live with em, can't live without em...

RPGFX
Reply #27 Tuesday, April 15, 2008 4:00 PM
double post

DorkCoffeez
Reply #28 Tuesday, April 15, 2008 5:45 PM
Glad to hear... well most of it. Just so you know if you send in a support ticket an email should be sent back giving you the ticket number and verifying that we did, in fact, get it. If you didn't get one then we never got it. Either way so long as things are working now it is all good. Just let me know here or through [email protected] if you have further troubles.

grassol
Reply #29 Thursday, April 17, 2008 1:55 AM
Hi,

i'm trying to activate my ObjectDockPlus via email since about a week...
I send 4 mails, to [email protected], to [email protected]... I got no response...
I send a mail from my company account, still no response...

I checked the spam-folder of my e-Mail... Nothing...

I registered at esupport, no confirmation email...
I opened a ticket (don't know how that works without an account, but it seemed to work.
Still, no answer...

I paid for the product, i want to use it and i don't get any answers on my mails...
Very annoying..

Oliver

highlander
Reply #30 Friday, April 18, 2008 3:38 PM
Grassol,

We've responded (Seabass/Travis) sent you a response, it should give you directions to get your ObjDock Plus registered and downloaded.




S J N
Reply #31 Friday, April 18, 2008 4:16 PM
Thanks seabass. hope to hear from support soon.


Have not haeard from this yet.

Sent new e-mail to support again today.

Have not haeard from them yet either.  

DorkCoffeez
Reply #32 Friday, April 18, 2008 4:24 PM
SJN I have two tickets that are linked to your account email.

The first was written on the 11th and a responce went out to it less than two hours after it came in.

The second was from way back in Jan and seems to have come to a conclusion.

I am PMing the whole of the conversation to you from the earliest email.

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