WC doesn't recognize me as subscriber

not recognized as subscriber

Saturday, June 10, 2006 by Tatiania | Discussion: New Users

Paid for WC website subscription, but not recognized as subscriber. How long till WC sees me as a paid subscriber/user?

BTW, WC and Stardock kick azz!
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Erk.
Reply #1 Saturday, June 10, 2006 10:25 AM

Email
...someone there should be able to sort it out.

Tatiania
Reply #2 Monday, June 12, 2006 11:40 PM
WC still doesn't recognize me as a subscriber, and I have yet to hear back from the e-mail I sent? Any suggestions?

TheGuyPC
Reply #3 Tuesday, June 13, 2006 12:02 AM
Forgive me for asking, but did you recieve your e-mail with the WC Browser download links? Did you download the WC Browser? Did you enter the serial number from the e-mail? Finally, did you log in using your WC Browser?

I only ask because sometimes it's the obvious things that are forgotten.
Please don't think I'm being patronizing to you. I'm just trying to help.

PC

Tatiania
Reply #4 Tuesday, June 13, 2006 9:31 AM
Yea, I did all of that and even added my serial# in the proper spot on SD Central. I don't know what else to do.

Tati

T-Man
Reply #5 Tuesday, June 13, 2006 11:05 AM

Hello Tatiana,

This account that you are using does not have any registrations associated with it.  You probably used a different account (email address) to purchase your subscription.  So in order to have this account (your Tatiana Stardock.net account) know about your other account (the one you made the purhcase with) and recognize your subscription you need to go to the following link to cross reference your two accounts: https://www.wincustomize.com/crossref.aspx

That should fix things up for you.


Tatiania
Reply #6 Wednesday, June 14, 2006 7:46 AM
I cross referenced my Stardock and WinCustomize accounts. That worked, but only put me at level 4 user status. As a paid customer of WinCustomize, I'm supposed to be a level 5 user for being a subscriber. How do I go about changing it to level 5, the user level I'm supposed to be?

Tati

Jafo
Reply #7 Wednesday, June 14, 2006 7:48 AM
UserID: 2287698
Real Name: Daniel Huggs
Email: xxxxxxxxxxxx
Member Since: 11/20/2005 12:46:53 PM
Last Visited: 6/14/2006 5:51:43 AM
Access Class: Citizen (1)
User Level: Subscriber (5)

Tatiania
Reply #8 Wednesday, June 14, 2006 9:27 AM
Thank you!
WC and SD rock

Tatiania
Reply #9 Monday, June 26, 2006 11:19 AM
Help!!! I'm not being recognized as a subscriber again whenever I try to download anything. What happened? 

ZubaZ
Reply #10 Monday, June 26, 2006 12:18 PM
Tatiania = Daniel? I think you might have bigger worries.    

Tatiania
Reply #11 Monday, June 26, 2006 12:46 PM
Actually, Daniel is Danielle and Tatiania is my first name with Danielle being my middle name. But I shouldn't have to explain anything except I use a male name for playing mmo's cuz unfortunately us gals get no respect online  

IamDean
Reply #12 Monday, June 26, 2006 12:56 PM
Tatiania, you should be recognized as a subscriber now.

Fuzzy Logic
Reply #13 Monday, June 26, 2006 1:03 PM
...you should also be recognized as a girl now too 

Tatiania
Reply #14 Monday, June 26, 2006 1:13 PM
Wait, I'm supposed to be user level 5 as I'm a paid subscriber. Scroll up and see post #7, look what Jafo wrote. How or why would my subscription reset like that, especially if the subscription is less than a month old?

IamDean
Reply #15 Monday, June 26, 2006 2:00 PM
Tatiania, it had something to do with the cross referenced accounts that you have.  Things should be good now.  Let us know if you have a problem.

ZubaZ
Reply #16 Monday, June 26, 2006 2:34 PM
Danielle and Tatiania is my first name with Danielle being my middle name


Both are lovely names and I will think no more or less of you based on tem. Please consider that my nick (and avatar background) are based on a brand of ugly pants and do not hold them against me.  

jebro
Reply #17 Monday, June 26, 2006 2:47 PM
How long is 1 year at Wincustomize.com? Do you have different time-countings? Smile...

I'm wondering, because suddently I'm not a subscriber any longer and my subscribtion was made in October, 2005.

Sorry, Tatiana to use your thread, but I thought it was kind of an equal matter. Hope you don't mind.

M1sterB
Reply #18 Monday, June 26, 2006 3:09 PM
I am also having the same problem. Purchased a subscription in Ocotber 2005 and while in only one screen I see that I am a subscriber, in most windows I am not a subscriber. This seemed to have just happened yesterday or the day before.

Tatiania
Reply #19 Tuesday, June 27, 2006 9:34 AM
Still having a problem, what should I do?  
BTW, thnx for taking your time and helping me out.

Tati

T-Man
Reply #20 Tuesday, June 27, 2006 11:12 AM
Ok, we have identified that new Global Forums project is incorrectly resetting the customer status. We are currently trying to fix the problem.  Hopefully we will have a fix later today that will correct this problem.

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