Objectdock keep crashing

Tuesday, July 23, 2013 by Joesplace | Discussion: ObjectDock

ObjectDock v2 is installed on windows 8 (Dell Inspiron 660) and crashes every single day! Tried uninstalling but that doesn't help - does same thing again. It also can't find it's own configuration and goes back to the default dock. This sure is frustrating, anyone having the same problem? How do you troubleshoot or fix?

thanks - joe

Hankers
Reply #1 Wednesday, July 24, 2013 5:41 AM

If you haven't done so already, please email support@stardock.com and start a trouble ticket. They would be happy to "troubleshoot" this issue.

When you receive the auto-reply ticket number post it here in a comment.

Joesplace
Reply #2 Wednesday, July 24, 2013 3:03 PM

Thanks - sent the email  . . .

Joesplace
Reply #3 Friday, July 26, 2013 2:27 PM

Well Hankers, they didn't troubleshoot the issue at all. I got a reply from Tech Support and they sent the SDTOOLUTILITY asking me to run it and send the results, which I did. They replied saying "It sounds like something in your configuration files may be corrupt." Do a backup and restore of ObjectDock and let us know what happens. 

I replied to say "I know it's a corrupt configuration file and I reloaded several times but it's still crashing. I sent the SDTOOL report so you can help me understand what causing the conflict."

RocketDock ran fine, guess I should have left well enough alone . . .

Joesplace
Reply #4 Saturday, July 27, 2013 10:11 AM

Tech support replied again and sent a tool to purge ObjectDock from the hard drive completely.

After purging, I did a re-install and it seems to be working . . .

Gaspershooters
Reply #5 Saturday, July 27, 2013 12:27 PM

Please tell me what the remove tool the support team has given to you?? I have one issues on OD that after reinstall of it,has no jump-list preview. 

Joesplace
Reply #6 Saturday, July 27, 2013 9:38 PM

The purge tool is called "Purge ObjectDock new.bat" and it removes all trail droppings of the initial ObjectDock install including registry entries. Afterrunning the tool, I re-installed and everything is working fine . . .

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